Laurence Chabot
Toronto,ON
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Dedicated to exceptional customer service.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Air Canada
09.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs to a diverse clientele.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Flight Attendant
Sunwing Airlines
12.2016 - 09.2022
- Rigorous training covering first aid and crisis management
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Technical Agent, Receptionist
Laurier Du Vallon
05.2022 - 09.2022
- I had to remain constantly informed on everything regarding tourism to be prepared to answer every question our clients may have
- Being the first face our clients see when they walk in, I had to maintain a professional and positive image that reflects the company's values.
- Reduced average call times with effective communication and efficient problem-solving skills.
Receptionist
Tango Assurance
10.2019 - 03.2021
- While working at Tango Assurance, I acquired a lot of computer science experience while learning to work with different softwares
- I also got to work on my sense of tact while soliciting potential clients by phone and I learned many priority managing techniques as I had to do multiple different things throughout the workday.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Camp Counselor
Loisirs du Plateau
07.2019 - 08.2019
- Children Safety, constant monitoring, activity management, children entertainment
- Developed my patience and learned tremendously about conflict resolution and crisis management.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Cashier
IGA Extra
06.2014 - 12.2017
- Customer service, money handling
- Working as a cashier is what got me started in customer service
- Working at IGA made me see how much I love working front line, face to face with customers, and making sure I cater to their needs in every way I can.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
English Tutoring
Cégep Limoilou
01.2016 - 05.2016
- Pedagogy, social skills
- Getting this tutoring opportunity taught me how to adapt myself to different clienteles to really cater to their needs
- I also got to work on my patience.
Education
Bilingual Tourism Techniques - Tourism
Cégep Limoilou Charlesbourg
Québec, QCDiploma of Collegial Studies - Social Sciences
Cégep Limoilou Charlesbourg
Québec, QCSkills
- Emergency Response
- Customer Service
- Passenger Safety Management
- Cleanliness and Sanitation
- Food and beverage service
- Schedule Management
- Sales Expertise
- Relationship Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Flight Attendant
Air Canada
09.2022 - Current
Technical Agent, Receptionist
Laurier Du Vallon
05.2022 - 09.2022
Receptionist
Tango Assurance
10.2019 - 03.2021
Camp Counselor
Loisirs du Plateau
07.2019 - 08.2019
Flight Attendant
Sunwing Airlines
12.2016 - 09.2022
English Tutoring
Cégep Limoilou
01.2016 - 05.2016
Cashier
IGA Extra
06.2014 - 12.2017
Bilingual Tourism Techniques - Tourism
Cégep Limoilou Charlesbourg
Diploma of Collegial Studies - Social Sciences
Cégep Limoilou Charlesbourg
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