Laurence Chabot
Toronto,ON
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Dedicated to exceptional customer service.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Air Canada
Vancouver, BC, Toronto, ON
09.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs to a diverse clientele.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Flight Attendant
Sunwing Airlines
Québec, QC
12.2016 - 09.2022
- Rigorous training covering first aid and crisis management
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Technical Agent, Receptionist
Laurier Du Vallon
Québec, QC
05.2022 - 09.2022
- I had to remain constantly informed on everything regarding tourism to be prepared to answer every question our clients may have
- Being the first face our clients see when they walk in, I had to maintain a professional and positive image that reflects the company's values.
- Reduced average call times with effective communication and efficient problem-solving skills.
Receptionist
Tango Assurance
10.2019 - 03.2021
- While working at Tango Assurance, I acquired a lot of computer science experience while learning to work with different softwares
- I also got to work on my sense of tact while soliciting potential clients by phone and I learned many priority managing techniques as I had to do multiple different things throughout the workday.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Camp Counselor
Loisirs du Plateau
Québec, QC
07.2019 - 08.2019
- Children Safety, constant monitoring, activity management, children entertainment
- Developed my patience and learned tremendously about conflict resolution and crisis management.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Cashier
IGA Extra
Québec, QC
06.2014 - 12.2017
- Customer service, money handling
- Working as a cashier is what got me started in customer service
- Working at IGA made me see how much I love working front line, face to face with customers, and making sure I cater to their needs in every way I can.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
English Tutoring
Cégep Limoilou
Québec, QC
01.2016 - 05.2016
- Pedagogy, social skills
- Getting this tutoring opportunity taught me how to adapt myself to different clienteles to really cater to their needs
- I also got to work on my patience.
Education
Bilingual Tourism Techniques - Tourism
Cégep Limoilou Charlesbourg
Québec, QCDiploma of Collegial Studies - Social Sciences
Cégep Limoilou Charlesbourg
Québec, QCSkills
- Emergency Response
- Customer Service
- Passenger Safety Management
- Cleanliness and Sanitation
- Food and beverage service
- Schedule Management
- Sales Expertise
- Relationship Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Flight Attendant
Air Canada
09.2022 - Current
Technical Agent, Receptionist
Laurier Du Vallon
05.2022 - 09.2022
Receptionist
Tango Assurance
10.2019 - 03.2021
Camp Counselor
Loisirs du Plateau
07.2019 - 08.2019
Flight Attendant
Sunwing Airlines
12.2016 - 09.2022
English Tutoring
Cégep Limoilou
01.2016 - 05.2016
Cashier
IGA Extra
06.2014 - 12.2017
Bilingual Tourism Techniques - Tourism
Cégep Limoilou Charlesbourg
Diploma of Collegial Studies - Social Sciences
Cégep Limoilou Charlesbourg