Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lauren Zinn

Highland

Summary

Compassionate and results-driven professional with over 13 years of experience in case management, supervision, and advocacy for justice-involved and high-needs populations. Skilled in working with individuals facing homelessness, mental health challenges, and substance use disorders, providing housing navigation, crisis intervention, and long-term stabilization support. Adept at coordinating services across multiple agencies, supervising caseloads, and developing individualized plans that empower clients toward independence and success.

Overview

13
13
years of professional experience

Work History

Operations Manager

Target Corporation
Fontana
01.2025 - Current
  • Directed daily operations with responsibility for staff supervision, training, and performance management.
  • Streamlined workflows and resource allocation to ensure efficiency and organizational compliance, improving outcomes for both employees and community programs.
  • Trained, coached, and mentored team members, resulting in improved performance and retention.
  • Oversaw budgeting, payroll, and resource allocation, ensuring efficiency and compliance with company policies.
  • Led strategic planning and process improvement initiatives that increased productivity and reduced costs.
  • Resolved workplace conflicts through mediation and coaching, strengthening team collaboration.
  • Built community partnerships with local shelters and nonprofits, coordinating donations and outreach efforts to assist vulnerable populations.
  • Tracked and reported performance metrics to drive accountability and operational success.

Probation Officer

County of San Bernardino
San Bernardino
06.2012 - 01.2025
  • Managed a diverse caseload of up to forty-five clients, many experiencing homelessness, housing insecurity, unemployment, or addiction, ensuring access to essential services such as shelter, treatment programs, and vocational training.
  • Conducted comprehensive needs assessments and created individualized case plans addressing housing, employment, education, substance abuse treatment, and mental health care.
  • Collaborated with housing authorities, shelters, community-based organizations, and treatment centers to secure placements and provide wraparound support.
  • Advocated in court for alternatives to incarceration, emphasizing supportive housing and rehabilitation programs to promote long-term stability and reduce recidivism.
  • Provided supervision and monitoring, balancing accountability with client-centered support, to guide clients through probation requirements and toward independent living.
  • Facilitated life skills training on budgeting, communication, employment readiness, and healthy decision-making to increase client self-sufficiency.
  • Applied crisis intervention techniques to de-escalate high-stress situations and connect clients to urgent mental health or shelter services.
  • Partnered with law enforcement, healthcare providers, and social workers to build multidisciplinary support networks for high-risk clients.
  • Mentored and trained new officers in case management, trauma-informed practices, and resource navigation, elevating department-wide service delivery.
  • Documented case progress, prepared reports, and made recommendations to courts and supervisors regarding client needs and outcomes.

Acting Supervising Probation Officer

County of San Bernardino
San Bernardino
01.2023 - 01.2024
  • Provided leadership and oversight for a team of probation officers, ensuring compliance with departmental standards, policies, and best practices.
  • Assigned and reviewed caseloads, offering guidance on complex cases involving homelessness, mental health, substance use, and public safety risks.
  • Conducted case audits, monitored documentation, and ensured accuracy and timeliness of court reports.
  • Facilitated staff training and professional development, focusing on evidence-based practices, trauma-informed care, and housing navigation strategies.
  • Served as a liaison with courts, law enforcement, and community agencies, representing the department in high-level meetings.
  • Led team meetings to review client progress, identify resources, and troubleshoot barriers to rehabilitation and housing placement.
  • Managed crisis situations escalated by officers, providing immediate support and direction to ensure client safety and officer effectiveness.
  • Assisted in developing policies and procedures to improve case outcomes and streamline departmental operations.

Education

Bachelor of Science - Psychology

California Coast University
Santa Ana, CA

Skills

  • Case Management & Supervision
  • Homeless Outreach & Housing Navigation
  • Crisis Intervention & De-escalation
  • Mental Health & Substance Use Referrals
  • Client Advocacy & Empowerment
  • Community Resource Coordination
  • Reentry & Reintegration Support
  • Individualized Case Planning
  • Trauma-Informed Care

Accomplishments

  • Successfully transitioned dozens of probation clients from homelessness into permanent housing through cross-agency collaboration.
  • Reduced recidivism rates by implementing individualized case plans that prioritized housing, treatment, and employment programs.
  • Trained and mentored junior probation staff, improving case outcomes and consistency across the department.
  • Recognized for balancing accountability with compassion, increasing compliance and client trust.
  • Developed and facilitated life skills workshops on employment readiness, budgeting, and decision-making, empowering clients with tools for independence.
  • Commended for outstanding service and community impact, particularly in supporting high-risk clients with multiple barriers.

References

References available upon request.

Timeline

Operations Manager

Target Corporation
01.2025 - Current

Acting Supervising Probation Officer

County of San Bernardino
01.2023 - 01.2024

Probation Officer

County of San Bernardino
06.2012 - 01.2025

Bachelor of Science - Psychology

California Coast University

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Lauren Zinn