Lauren Tsai
Santa Ana
Summary
Senior at UC Irvine majoring in Public Health Sciences with extensive experience in customer service, retail operations, and team support. Skilled at creating positive customer experiences, managing responsibilities in fast-paced environments, and adapting quickly to new challenges. Highly motivated, dependable, and recognized for strong communication, problem-solving, and leadership abilities.
Overview
4
4
years of professional experience
Work History
Retail Shift Lead
Pressed Juicery
01.2024 - 09.2025
- Provided personalized customer service by guiding guests through menu options, accommodating dietary needs, and fostering a welcoming environment
- Oversaw daily store operations, including cash handling, inventory management, and opening/closing procedures, to ensure efficiency and accuracy
- Trained and mentored new employees while upholding product quality standards, contributing to smooth team performance and high customer satisfaction
Research Volunteer
Queens Medical Center
06.2021 - 07.2024
- Collaborated with Dr. Todd Seto, Director of Research at Queen’s Hospital, on a study examining physician burnout
- Collected and analyzed data using validated tools such as the Maslach Burnout Inventory to identify risk factors and prevalence trends
- Surveyed physicians across specialties, organized findings, and contributed to research presentations at the John A. Burns School of Medicine (JABSOM)
Medical Innovative Technology Intern
MIT Hawaii
07.2021 - 08.2021
- Studied human anatomy and medical terminology in preparation for shadowing physicians during surgical procedures
- Observed surgeries firsthand and compiled detailed case logs documenting each step of the operation
- Researched and summarized information on MIT’s medical products to support clinical use and surgical preparation
Education
Bachelor of Science -
University of California, Irvine
Irvine, CA06-2026
Skills
- Customer service and relationship building
- Sales and product knowledge development
- Cash handling and point-of-sale (POS) systems
- Visual merchandising and store presentation
- Inventory management and stock organization
- Team collaboration and training support
- Communication and conflict resolution
- Adaptability in fast-paced environments
Timeline
Retail Shift Lead
Pressed Juicery
01.2024 - 09.2025
Medical Innovative Technology Intern
MIT Hawaii
07.2021 - 08.2021
Research Volunteer
Queens Medical Center
06.2021 - 07.2024
Bachelor of Science -
University of California, Irvine