LAUREN SWAINE
Sacramento
Summary
Criminal Justice graduate with hands-on experience in community service and a strong commitment to social impact. Known for an empathetic, person-centered approach that fosters trust and respect in diverse populations. Skilled in team collaboration, conflict resolution, and effective communication. Adaptable to evolving community needs, with a focus on promoting public safety, supporting vulnerable individuals, and achieving meaningful outcomes. Proven ability to build strong community relationships, solve problems thoughtfully, and uphold high safety and ethical standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
COMMUNITY SERVICE OFFICER
Sacramento State Police Department
08.2024 - 08.2025
- Ensure campus safety by monitoring and assisting with non-emergency calls.
- Strengthen community ties through events, enhancing public safety awareness.
- Facilitate effective communication using radio codes across the police department.
- Guide individuals on campus, fostering a supportive and helpful environment.
- Provided exceptional engagement to citizens in need, addressing their concerns with empathy and professionalism.
SHIFT SUPERVISOR, RX
CVS
11.2021 - 07.2023
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
- Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
- Ensured compliance with state and federal regulations, maintaining up-to-date knowledge of changing laws affecting pharmacy operations.
- Acted as a liaison between the pharmacy and healthcare providers, ensuring accurate prescription information was relayed in a timely manner.
SHIFT LEADER
Taco Bell
10.2020 - 11.2021
- Led a team of 10, ensuring smooth shift operations and enhanced team performance.
- Resolved customer complaints, maintaining high satisfaction and loyalty.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
California State University-Sacramento
Sacramento, CA05.2025
ASSOCIATE IN SCIENCE - CRIMINAL JUSTICE
Moorpark Community College
Moorpark, CA05.2023
Skills
- Conflict Resolution
- Leadership
- Community Engagement
- Victim assistance
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Courtroom testimony
Certification
- Pharmacy Technician Certification, California State Board of Pharmacy
- Mandated Reporter Certification, 04/01/25, Present, Mandated Reporter Training
Timeline
COMMUNITY SERVICE OFFICER
Sacramento State Police Department
08.2024 - 08.2025
SHIFT SUPERVISOR, RX
CVS
11.2021 - 07.2023
SHIFT LEADER
Taco Bell
10.2020 - 11.2021
ASSOCIATE IN SCIENCE - CRIMINAL JUSTICE
Moorpark Community College
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
California State University-Sacramento
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