Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lauren Smith

Summary

Former Operations Coordinator, Manager, Assistant Manager and Administrative professional, successful at supervising and directing daily tasks from beginning to end. Ensuring productive work flow while developing effective procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet company targets. Always willing to take initiative, lead by example and create a healthy, safe and enjoyable working environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

Plato`s Closet
Markham, ON
08.2023 - 01.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Assisted with buying of each individual item for inventory.
  • Consistently auditing buys to ensure product was suitable for sale.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.

Receptionist & Showroom Coordinator

McKenzie Trailers
Stouffville, ON
12.2022 - 04.2023
  • Administrative Duties
  • Inventory control on new and used incoming trailers
  • Stocking in trailers online and in excel
  • Taking photos of and RV's inside and out
  • Ensuring inventory was up to date on company website
  • Responsible for all social media (Facebook, Instagram, Twitter)
  • Assisted with 2023 International Trade Show
  • Maintained Sales Reps calendars
  • Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests

Operations Coordinator

SharpLight Technologies
Vaughan, ON
06.2021 - 01.2022
  • Coordinated and maintained 10 + calendars daily
  • Liaison between partners and management
  • Collaboratively worked with coworkers to streamline procedures and ensure customer satisfaction
  • Handled all incoming deals from conception to delivery
  • Planned daily operational strategies; product shipping/delivery and promotional initiatives
  • Assessed and optimized operations to target expected demands and further recommend progressive strategies

Office Administrator

SharpLight Technologies
Vaughan, ON
02.2019 - 06.2021
  • Over see day to day operations under deadlines
  • Maintained detailed administrative and procedural processes for the needs of 20 + team members
  • Administered all filing systems; keeping records well organized and easily retrievable
  • Replenished office supplies, placed purchase orders and monitored supply budgets
  • Monitored calendars and scheduling based on clinical availability for trainings and demos
  • Coordinated travel arrangements (domestic and international; including booking hotel rooms and airfare)
  • Worked alongside marketing in coordination of events (in-house events, special events - ESI shows)

Store Manager

Roots Canada
Vaughan, ON
03.2018 - 10.2018
  • Managed a team of 15 + employees
  • Payroll and scheduling
  • Merchandised entire store to exceed company expectations
  • Continuously exceeded the company average in e-mail capture, UPT, ADS and other KPIs
  • Embraced the opportunity to learn new management skills in a large retail organization while providing world class customer service

Assistant Manager

Roots Canada
Thornhill, ON
06.2016 - 03.2017
  • Supported district manager and store manager in total operation of the store
  • Aided in all visual merchandising; including but not limited to window changes - fixtures and prop moves, organizing, mannequin changes, etc.
  • Partnered with manager in scheduling, recruiting, hiring and training

Keyholder

Roots Canada
Newmarket, ON
09.2015 - 06.2016
  • Partnered with management to ensure sales goals were met
  • Ensured that opening and closing procedures were executed correctly and to company standards
  • Met and exceeded all store visual expectations
  • Ensured that customer inquiries/complaints were addressed and resolved to reach the point of customer satisfaction

Sales Associate

Roots Canada
Newmarket, ON
09.2014 - 09.2015
  • Assisted customers and advised them of in-store sales or promotions
  • Cleaned and maintained the store
  • Collaborated with members of management to ensure tasks were being done proficiently and accurately
  • Advised customers on utilization and taking care of merchandise

Sales Representative

Anna Litvack Sales
Toronto, ON
09.2012 - 01.2014
  • Initiated sales calls with potential boutique retail locations
  • Booked show room meetings
  • Facilitated product knowledge sessions at potential retail locations
  • Fulfilled detailed order processing between manufacturers and clients

Education

Fashion Arts/Business Degree -

Humber College
Toronto, ON

Skills

  • Detail Oriented
  • Extremely Organized
  • Strong Administrative Knowledge
  • Team Scheduling
  • Travel & Event Coordination
  • Knowledge of CRM/POS systems
  • Payroll & General Cash Handling
  • Strong Customer Service & Customer Relations Management
  • Sales Experience
  • Visual Merchandising Knowledge

Certification

Clinical and Technical Training, SharpLight Technologies - 2019

References

Shamyra Vincent: 647- 962 - 9902

David MacFarland: 416 - 882 - 5232

Additional references upon request

Timeline

Assistant Manager

Plato`s Closet
08.2023 - 01.2024

Receptionist & Showroom Coordinator

McKenzie Trailers
12.2022 - 04.2023

Operations Coordinator

SharpLight Technologies
06.2021 - 01.2022

Office Administrator

SharpLight Technologies
02.2019 - 06.2021

Store Manager

Roots Canada
03.2018 - 10.2018

Assistant Manager

Roots Canada
06.2016 - 03.2017

Keyholder

Roots Canada
09.2015 - 06.2016

Sales Associate

Roots Canada
09.2014 - 09.2015

Sales Representative

Anna Litvack Sales
09.2012 - 01.2014

Fashion Arts/Business Degree -

Humber College

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Lauren Smith