Israel Hernandez
Artesia
Summary
Strong leader and problem-solver dedicated to
effectively manage a team, maintain inventory, ensure compliance with safety and regulatory standards, and uphold the highest standards of cleanliness and organization to create an overall friendly and safe environment for both customers and employees in a fast paced setting.
Overview
16
16
years of professional experience
Work History
Assistant Manager
G & M Oil
Bellflower, CA
07.2022 - Current
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and safety standards throughout the gas station facility resulting in a welcoming environment for customers.
- Managed fuel inventory levels, ensuring timely restocking and minimizing downtime.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Assisted in inventory management to ensure stock availability and accuracy.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Implemented safety protocols, ensuring compliance with regulations and promoting a safe work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
7 Eleven Store
Santa Monica, CA
11.2009 - 06.2022
- Processed customer transactions efficiently and accurately to ensure smooth checkout experience.
- Stocked, tagged and displayed merchandise as required.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Trained and mentored new cashiers on customer service best practices and point-of-sale systems.
Education
High School Diploma -
University Charter High School
Los Angeles, CA06-2008
Skills
- Customer service excellence
- Professionalism
- Written and verbal communication
- Cash handling
- Decision making
- Adaptable
- Multi-tasking
- Problem solving
- Organized
- Detail oriented
- Time management
- Team motivation
- Integrity
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
G & M Oil
07.2022 - Current
Assistant Manager
7 Eleven Store
11.2009 - 06.2022
High School Diploma -
University Charter High School