Lauren Skinner
Fairfield
Summary
Accomplished Flight Attendant offering over 1 year in domestic and international commercial airline industry. Exceeds in professional and courteous customer service skills. Prepared to seek and maintain a flight attendant instructor position that offers professional challenges utilizing interpersonal skills, excellent time management, dedicated teamwork, and successful learning environment.
Overview
7
7
years of professional experience
Work History
Flight Attendant
United Airlines
02.2023 - Current
- Demonstrates flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintains a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handles medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhances passenger satisfaction by providing exceptional in-flight service and addressing individual nee ds.
- Ensures safety and comfort of customers onboard aircraft.
- Performs pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Member Services Assistant
E&J Gallo Winery, J Vineyards
07.2022 - 12.2022
- Maintained and updates Wine Club member database and mailing list
- Responded to Wine Club member inquiries by phone and email including confirming subscription status in timely manner
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Tracked Wine Club orders and delivery status; resolves delivery issues such as missed deliveries, redirects and returns
- Ensured data security protocol is maintained when handling member applications and personal information
- Maintained knowledge of compliance and shipping state regulations
Social Media Intern
Wanda Alston Foundation, University of California District of Columbia
03.2022 - 06.2022
- Conducted research on methods of promotions for social media outreach
- Designed artistic advertisements for foundation’s upcoming events
- Conducted daily updates to social media profiles to boost company online presence.
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
Retail Sales Associate
Nespresso
09.2021 - 03.2022
- Greeted customers and helped with product questions, selections and purchases
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Met team shift and weekly sales goals between $14,000-$19,000
- Exceeded sales goals by selling most variety of coffee and accessories
- Received recognition for providing excellent customer service
Barista
Dutch Bros Coffee
06.2018 - 11.2020
- Followed food safety procedures respecting health and sanitation regulations
- Maintained a clean and organized workspace for optimal productivity and safety.
- Stocked supplies for drinks weighing up to 50 pounds
- Skilled at using cash register to tender change and processed cash and credit card payments
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Office Administrator Assistant Health Occupation
Napa Valley College
01.2018 - 05.2018
- Answered and directed phone calls
- Organized and prepared lab for Nursing demonstrations - cleaned catheters, dressed and cleaned mannequins, washed out syringes, and laid out tables with necessary instruments
Education
Bachelor of Arts - Psychological Science
University of California, Irvine
Irvine, CA06.2022
Sociology
Napa Valley College
06.2020
Skills
- Team Leadership
- Customer Service
- Dedicated Team Player
- CRM Skills
- Conflict Mediation
- Regulatory Compliance
- Professional Appearance
- Reliability and punctuality
- FAA Regulations
- Time Management
- Problem-Solving Techniques
- Report Preparation and Analysis
Affiliations
National Honor Society
UCDC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceHealthcare benefitsPaid sick leave401k matchCareer advancementPersonal development programsTimeline
Flight Attendant
United Airlines
02.2023 - Current
Member Services Assistant
E&J Gallo Winery, J Vineyards
07.2022 - 12.2022
Social Media Intern
Wanda Alston Foundation, University of California District of Columbia
03.2022 - 06.2022
Retail Sales Associate
Nespresso
09.2021 - 03.2022
Barista
Dutch Bros Coffee
06.2018 - 11.2020
Office Administrator Assistant Health Occupation
Napa Valley College
01.2018 - 05.2018
Bachelor of Arts - Psychological Science
University of California, Irvine
Sociology
Napa Valley College
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