Lauren Macias
Modesto,CA
Summary
Motivated and personable Public Health graduate with a Bachelor of Science degree and strong experience in restaurant service, customer relations, and community engagement. Skilled at delivering attentive, high-quality service in fast-paced environments and creating welcoming dining experiences for guests. Passionate about food quality, presentation, and customer satisfaction. Offers excellent multitasking, communication, and teamwork abilities, strengthened by recent experience supporting diverse populations in service-focused roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Health Worker
Serenity Health Services
Merced, CA
08.2025 - 02.2026
- Coordinated whole-person care plans with interdisciplinary teams to improve engagement, outcomes, and service utilization.
- Conducted behavioral health screenings and intakes to connect members with appropriate services and reduce care gaps.
- Linked individuals to medical, behavioral, and community resources while building trusting relationships to strengthen engagement.
- Led outreach initiatives across Merced to increase program enrollment and raise awareness of behavioral health supports.
Site Lead
Care Fresno
Fresno, CA
08.2024 - 05.2025
- Led daily after-school operations to ensure a safe environment and consistent, high-quality program delivery.
- Recruited and supervised volunteers, expanding staff capacity and strengthening program support.
- Developed structured weekly schedules balancing academics, recreation, and enrichment to increase student engagement.
- Partnered with families and community organizations to grow participation and enhance program impact.
To-Go Specialist
Olive Garden
Merced, CA
03.2023 - 11.2024
- Managed high-volume takeout operations, ensuring order accuracy and timely pickups during peak service.
- Coordinated kitchen and front-of-house workflows to reduce wait times and improve efficiency.
- Maintained strict food safety and sanitation standards in compliance with company and health guidelines.
- Resolved customer concerns promptly via phone and in person to maintain a positive guest experience.
Fulfillment Expert / General Merchandise Team Member
Target
Rocklin, CA
11.2021 - 05.2022
- Stocked and priced merchandise to maintain product availability, visual standards, and shelf readiness.
- Fulfilled pickup and shipping orders accurately and on time, even under tight deadlines.
- Prepared and packaged shipments with careful attention to detail to minimize errors and ensure safe delivery.
- Supported cross-department operations and store upkeep to sustain efficiency during peak periods.
Education
Bachelor of Science (B.S.) - Public Health
California State University-Fresno
Fresno, CA, US05-2025
Associate in Arts (A.S.) - Health Science
Merced College
Merced, CA05-2023
HS Diploma - Biotechnology with Emphasis in Microbiology, Medical Technology with Emphasis in Patient Care
El Capitan High School
Merced, CA, US06-2021
Skills
- Excellent customer service and guest relations
- Strong communication and active listening
- Fast-paced multitasking and time management
- Point-of-Sale (POS) system operation
- Cash handling and accurate transactions
- Team collaboration and support
- Conflict resolution and problem solving
- Attention to detail and order accuracy
- Ability to stay calm under pressure
- Friendly, positive, and professional demeanor
- Food safety and sanitation awareness
- Adaptability and quick learner
Certification
- Community Health Worker Certification
- Lead Care Manager Certification
- CPR / First Aid / BLS Certification
Timeline
Community Health Worker
Serenity Health Services
08.2025 - 02.2026
Site Lead
Care Fresno
08.2024 - 05.2025
To-Go Specialist
Olive Garden
03.2023 - 11.2024
Fulfillment Expert / General Merchandise Team Member
Target
11.2021 - 05.2022
Associate in Arts (A.S.) - Health Science
Merced College
HS Diploma - Biotechnology with Emphasis in Microbiology, Medical Technology with Emphasis in Patient Care
El Capitan High School
Bachelor of Science (B.S.) - Public Health
California State University-Fresno
Awards & Honors
Magna Cum Laude, Fresno State May 2025