Overview
Work History
Education
Skills
Affiliations
Timeline
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Lauren Lapointe

Montreal,QC

Overview

4
4
years of professional experience

Work History

Receptionist & Floor Monitor

Le Gym
Montreal, QC
10.2021 - Current
  • Maintained cleanliness of the gym equipment and facilities.
  • Greeted and welcomed gym members, visitors, and guests upon arrival.
  • Processed membership applications and payments accurately and efficiently.

Digital Media Intern

Bicom PR
Montreal, QC
08.2023 - 12.2023
  • Created and planned content for social media channels, including Instagram, LinkedIn and Facebook.
  • Prepared monthly reports detailing results of digital media activities and results to be presented to high profile clients.
  • Researched industry trends to develop new ideas for blog posts and captions writing.

Restaurant Hostess

Osteria MKT
Montreal, QC
02.2023 - 07.2023
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Provided help for all waiting and kitchen staff while answering questions about menu items and specials that the guests had.

Social Media Intern

Welcome Hall Mission
Montreal, QC
05.2021 - 07.2022
  • Managed the organization's Twitter, Facebook, Instagram, LinkedIn & Youtube accounts
  • Increased following on all channels significantly and met all engagement goals early
  • Participated in brainstorming sessions to discuss ideas and develop summer, fall and winter campaigns and collaborations with the Head of Communications.

Store Clerk

RW & Co
Brossard, QC
10.2020 - 07.2021
  • Provided knowledge on the newest fashion tendencies to a variety of clientele
  • Worked with other team members to reach the sales objective of the day
  • Addressed customer complaints with knowledgeable and effective support to maximize customer satisfaction.
  • Worked on the floor, at the cash & in the stock room

Waitress

Bacaro Restaurant
La Prairie, QC
08.2019 - 08.2020
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with other waiters, cooks, and management to ensure an overall timely and memorable experience for all guests.

Education

Bachelor of Arts - Communications

Concordia University
Montreal, QC

DCS - Arts, Literature & Communications

Marianopolis College
Westmount, QC

High School Diploma -

Collège Jean De La Mennais
La Prairie, QC

Skills

  • Bilingual, French & English
  • CPR Certified
  • Advanced Knowledge of Canva, Word, Excel & Powerpoint
  • Vast knowledge of all social media platforms and techniques
  • Content generation
  • Account management

Affiliations

  • Volunteer at the Noël au Printemps fall gala benefitting research for children with special needs (October 2023)
  • Completion of Introduction to Social Media Marketing course offered by Coursera (September 2021)
  • Participant and volunteer at the Candiac Run for Autism (2013-2021)
  • Member of the Dean’s List for having maintained a global average of 85% and more at Marianopolis College (Fall 2019-Winter 2020)
  • Volunteer for The Heart & Stroke Foundation (2017)
  • Recipient of the award "70 to 99 hours of volunteer work" (2013-2018, Collège Jean de la Mennais)

Timeline

Digital Media Intern

Bicom PR
08.2023 - 12.2023

Restaurant Hostess

Osteria MKT
02.2023 - 07.2023

Receptionist & Floor Monitor

Le Gym
10.2021 - Current

Social Media Intern

Welcome Hall Mission
05.2021 - 07.2022

Store Clerk

RW & Co
10.2020 - 07.2021

Waitress

Bacaro Restaurant
08.2019 - 08.2020

Bachelor of Arts - Communications

Concordia University

DCS - Arts, Literature & Communications

Marianopolis College

High School Diploma -

Collège Jean De La Mennais

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Lauren Lapointe