Dhvani Chaudhary
Ottawa,ON
Summary
Customer service representative with over 5 years of experience in Greeting Customers, answering phone calls, taking orders, sales, tech support and customer care. Friendly, approachable & able to effectively communicate with customers, possess a positive attitude, capable of managing employees & emphasizes the importance of customer satisfaction and problem solving skills, responding to questions, improving engagement with merchandise and providing outstanding customer service, operating cash registers, managing financial transactions and balancing drawers. Achieving established goals. Experience in human resources, Experience as a Security Guard, Experience as a customer service representative (Front desk).
Overview
6
6
years of professional experience
Work History
STOW, PICK, AFM(Amnesty Floor Monitor), DAMAGE LAND
AMAZON FULFILLMENT CENTER
HAMILTON, Canada
08.2023 - 06.2024
- Responsible for storing merchandise in assorted size bins, to be pulled for fulfillment of orders.
- All items are inspected for damages, then scanned as they are stowed to ensure virtual and physical locations match accuracy of inventory to prevent false overages or true shortages.
- Stowed inventory accurately and efficiently, ensuring proper placement of items within designated locations.
- Met or exceeded daily productivity targets while maintaining a high level of accuracy.
- Maintained a clean and organized work area, contributing to a safe and efficient warehouse environment.
- Consistently met or exceeded productivity goals in top 3 stower of the month.
- 5 times rewarded in top 3 quality of month employee.
- Experience with order picking, inventory management, and efficiency.
- Ability to handle high-volume workloads, maintain accuracy, and contribute to overall warehouse efficiency.
Security Guard
PALADIN SECURITY
Toronto, Canada
01.2023 - 07.2023
- Maintain a safe and secure environment for the client property.
- Documenting incidents through accurate reporting procedures.
- Regular foot patrol.
- Constant use of Track Tik tour confirmation system during every shift.
- Maintain Paladin professional image by demonstrating strong deportment, and officer presence.
- Working 12-hour shifts providing proactive and reactive security patrols and responses to incidents in the mental health ward.
- Respond to coded emergencies in a quick and efficient manner.
- Monitor for and escalate security concerns within the Emergency Department.
- Assist in developing security plans for high-risk patients.
- Work closely with local Law Enforcement and Emergency Services.
- Ensure the safety of staff, patients, and visitors within the Emergency Department.
- Oversee and support patient watch guards within the Emergency Department.
Customer service Representative (Front desk)
Tire Wholesale INC
Vaughan, Canada
09.2022 - 12.2022
- Attend 70+ calls a day.
- Providing estimates for tires, rims and related tire services.
- Place the order, take payments & deposits over the calls, print the invoices and keep them in the appropriate folder.
- Book an appointment for a customer (Tire change/Swap), pick ups and arrange the deliveries Print the invoices and keep them in the appropriate folder.
ALARM RESPONDER
RSPNDR
GREATER TORONTO AREA, Canada
01.2022 - 12.2022
- Drive to assigned location for active alarms in a timely manner and patrol the facility/property to Ensure property is secure and free of vandalism.
- Provide full details of the alarm to the monitoring station/Dispatch.
- Follow monitoring station/Dispatch directives, protocols, and procedures as trained.
- Ability to use maps, GPSS, or other methods to navigate and get to clients premises safely in all types of weather condition.
- Make reports, take photos of the property including the front, rear, sides, garage and vehicles.
- Write a brief description regarding the incident or active alarm and submit it to the monitoring station/Dispatch.
- Take a ID of the person if present on the site during the alarm investigation.
- Observation skills.
Security Guard (Concierge)
Iron Horse Security & Investigations
Toronto, Canada
01.2022 - 08.2022
- Training, patrol and Desk Duties for newly hired staff.
- Answer and respond to all calls/email to the security phone.
- Review security post orders, review new and updated security pass-on logs and memos.
- Complete parcel and key audit.
- Track and issue contractor keys.
- Access Control, observe and monitor C.C.T.V cameras.
- Complete detailed shift and incident reports.
- Attend and investigate security incidents, alarms and emergencies in a timely and professional manner.
- Customer Service.
- Investigation of complaints and general site security.
- Surveillance Cameras Monitoring.
Customer Service Representative
Display Point Manufacturing Company
Vaughan, Canada
01.2021 - 12.2021
- Process orders & provide information about products & services.
- Resolve customer complaints via phone or email.
- Place or cancel orders.
- Keep records of interactions and delivery.
Human resources (Recruiter)
Optimum Employment Solution
Etobicoke, Canada
01.2021 - 12.2021
- Hire general laborers.
- Managed full recruitment cycle for 5 clients across 10 roles.
- Wrote job descriptions and posted into different job platforms like Linkedin, Indeed, Social media and Job groups.
- Handle cash flow, Update employees information in the system, Manage all the official paperwork involved with the hiring process.
- Payrolls, placement & onboarding.
- Confirming shifts.
- Building good relationships with clients by mail, call and meeting in person, assisting their questions in a friendly and professional manner.
Customer Service Representative
Kesari Mobiles
Gujarat, India
01.2018 - 01.2020
- Managed incoming calls and customer service inquiries.
- Maintained professional relationships with suppliers and other employees, developed budgets for sales, stocks, and generated merchandising plans.
- Build sustainable relationships & trust with customer accounts through open & interactive communication.
- Handle customer complaints, provide appropriate solutions & alternatives within the time limits.
- Explained the new plans & features of the products.
- Maintained staff by recruiting, selecting, oriented and trained new employees.
Education
Bachelor of Business Administration -
Saurashtra University
IndiaSkills
- Clear communication skills
- Data entry
- Conflict resolution
- Bilingual in English, hindi & gujarati
- Friendly Attitude
- Strong time management & organizational
- Working knowledge of various software & computer proficiency
- Leadership experience
- Collaboration talent
- Customer Service & multitasking
- Incident reporting
Attributes
- Able to work well independently or within a team environment.
- Quick Learner
- Flexibility
- Honesty, Self-motivated
- Technical Competency
- Continually striving for improvement
- Communication Skills
- Determination and Persistence
Timeline
STOW, PICK, AFM(Amnesty Floor Monitor), DAMAGE LAND
AMAZON FULFILLMENT CENTER
08.2023 - 06.2024
Security Guard
PALADIN SECURITY
01.2023 - 07.2023
Customer service Representative (Front desk)
Tire Wholesale INC
09.2022 - 12.2022
Security Guard (Concierge)
Iron Horse Security & Investigations
01.2022 - 08.2022
ALARM RESPONDER
RSPNDR
01.2022 - 12.2022
Customer Service Representative
Display Point Manufacturing Company
01.2021 - 12.2021
Human resources (Recruiter)
Optimum Employment Solution
01.2021 - 12.2021
Customer Service Representative
Kesari Mobiles
01.2018 - 01.2020
Bachelor of Business Administration -
Saurashtra University