LAUREN COSTANTINI
Lake Louise,Alberta
Summary
Collaborative team player with leadership experience and fine dining serving ability at a well-known & established winery in Niagara-On-The- Lake, as well as bartending in Lake Louise. Proficient in processing payments, resolving customer service issues and managing store, restaurant & winery operations. 7 Years’ experience in the customer service field. Performance-driven with motivational leadership style focused on maximizing team contributions and performance tied to the business’ goals, as well as ensuring that daily goals are met and often times exceeded.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Bartender - Alpine Social
Fairmont Chateau Lake Louise
03.2024 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Ensured temperature logs, batching logs, transfers, and spillage were recorded consistently and accurately.
Bartender/Retail Attendant - Stables KGB
Fairmont Chateau Lake Louise
12.2022 - 03.2024
- Manage high volume orders of craft beer, food, and other alcoholic beverages during peak hours while serving an average of 150 guests per night.
- Manage daily sales of over $1,500 dollars and maintaining 100% accuracy in opening and closing tabs, as well as giving back correct change to all paying guests.
- Conduct ID verification for every guest, ensuring everyone is of age and complying with legal age requirement of province.
- Maintain a clean and organized shop and bar area by constantly wiping down surfaces, cleaning dishes and glassware in a timely manner, and replenishing shelves and fridges.
Hostess/Server Team Lead
Peller Estates Winery
06.2021 - 11.2022
- Consistently earned 95% positive feedback ratings by establishing rapport with patrons and provided unparalleled service.
- Efficiently managed table turnover to maximize restaurant efficiencies and patrons to dine at establishment.
- Leveraged expert knowledge to showcase featured wines and dinner pairings resulting in dinner & wine sales to increase by 10%.
- Provided additional support to ensure efficient operations by answering pick-up calls and arranging orders for customers.
- Closed out tables with multiple bills, as well as took guest compliments and resolved complaints in an effective manner.
Brand Ambassador
American Eagle Outfitters, Inc
08.2020 - 10.2021
- Provided superior customer service through solving customers wants and needs & tailoring products to their specific style.
- Trained new staff in all areas of store (sales floor, fitting rooms, and transaction processing).
- Maintained appropriate levels of inventory through keen attention to detail.
Key Holder/Supervisor
Blackwell Supply Co
06.2018 - 03.2021
- Provided superior customer service through solving customers pain points & tailoring products to their needs.
- Managed store inventory and cash receivables with keen attention to detail.
- Oversaw and trained multiple staff members as store supervisor
- Kindly and attentively resolved customer complaints at source and referred to appropriate Blackwell management when required.
- Maintained well-organized and sales focused store through product placement and clean operations.
Education
High School Diploma -
Eden High School
St. Catharines, ON06.2018
Skills
- Customer service
- Customer satisfaction
- Leadership
- Organization
- Inventory
- Time management
- Teamwork
- Product knowledge
- Dedicated work ethic
Certification
July 2020
CERTIFICATIONS
- Train the Trainer - April 2024
Timeline
Lead Bartender - Alpine Social
Fairmont Chateau Lake Louise
03.2024 - Current
Bartender/Retail Attendant - Stables KGB
Fairmont Chateau Lake Louise
12.2022 - 03.2024
Hostess/Server Team Lead
Peller Estates Winery
06.2021 - 11.2022
Brand Ambassador
American Eagle Outfitters, Inc
08.2020 - 10.2021
Key Holder/Supervisor
Blackwell Supply Co
06.2018 - 03.2021
July 2020
High School Diploma -
Eden High School
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