Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Lauren Cimpoca

Lauren Cimpoca

Laval,Canada

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Representative

Videotron
03.2021 - 10.2022
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Cold-called leads and closed large number of new sales over several months.


Finance Manager

Condor Style LTD.
04.2020 - 03.2021
  • Created organizational structures to improve accounting and finance functions.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Increased revenue by assisting with operations management, sales and marketing efforts.
  • Audited, balanced and reconciled payroll for the personnel.
  • Used Microsoft Excel to prepare monthly reconciliation of bank accounts and take corrective actions on deviations.

Sales Manager

Groupe Synergire
04.2019 - 02.2020
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.


Education

Bachelor's Degree - Finance

HEC Montréal
Montreal, QC
04.2023

Diplôme D'étude Collégiale (DEC) - Science De La Nature

Collège Lionel-Groulx
Sainte-Therese, QC
04.2020

High School Diploma -

Externat Sacré-Coeur
Rosemère, QC
04.2018

Skills

  • Client Focus
  • Professionalism
  • Achievement Orientation
  • Fostering Communication
  • Leadership and team management
  • Problem solving
  • Consultative Selling Techniques
  • Financial Markets
  • Investment Consulting and Planning
  • Risk Management
  • Due Diligence
  • Monitoring Results
  • Microsoft Excel

Certification

CFA - Chartered Financial Analyst: Currently working to obtain my CFA certification. My goal is to become a portfolio manager at a big institution. My passion, my skills and my experience in the Financial market and in wealth investment including investing in instruments like corporate stocks, bonds, options, futures, ETF's, commodities and alternative investment strategies, pushes me and motivates me every day in order to achieve my goal.

Timeline

Sales Representative

Videotron
03.2021 - 10.2022

Finance Manager

Condor Style LTD.
04.2020 - 03.2021

Sales Manager

Groupe Synergire
04.2019 - 02.2020

Bachelor's Degree - Finance

HEC Montréal

Diplôme D'étude Collégiale (DEC) - Science De La Nature

Collège Lionel-Groulx

High School Diploma -

Externat Sacré-Coeur

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Lauren Cimpoca