Brian Cho
Ottawa,ON
Summary
Dependable worker with 5+ years in customer service, data entry, and records management. Self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious with multitasking skills, as well as an aptitude for technology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Inside Sales
Motion
Ottawa
12.2023 - Current
- Accurately perform data entry of sales orders to generate invoices of products for delivery or pick up. secure accurate payment of invoices by obtaining credit authorization as per company policy
- Process orders through phone calls, emails and EDI and sending confirmation to the customers.
- Request for quotes and prepare quotes based on what we have in stock and industry pricing
- Respond to questions and complaints in a timely and professional manner
- Contact suppliers by email and phone to request for orders delayed(late lines)
- Maintain communication with clients regarding product availability, pricing, delivery, etc.
- welcome rapport with customers by assisting walk-ins and processing orders directly
Bilingual order management representative
Cardinal Health Canada
Vaughan, ON
03.2020 - 08.2023
- Informed customers by mail and telephone of order information, such as unit prices, shipping dates, and any anticipated delays
- Provided excellent customer service by responding quickly to any questions or concerns they may have had about their orders
- Checked inventory records to determine availability of requested merchandise
- Collected payment for merchandise, record transactions and sent items, such as checks, and money orders for further processing
- Conferred with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments
- Resolved customer inquiries regarding products, pricing, and availability in a professional manner.
Bilingual Customer service Representative
Royal Bank of Canada
Toronto, ON
02.2018 - 03.2020
- Spoke clearly and persuasively in positive or negative situations, listening to customers to get clarification and respond to inquiries
- Utilized strong bilingual communication skills to successfully assist customers
- Demonstrated mastery of customer service call script to move smoothly past common issues and problems
- Answered inbound calls to handle customer inquiries, complaints, and billing questions
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Documented transactions and updated client and account information.
Education
Higher National Diploma in Accountancy -
Siantou University Complex
01.2015
Bachelor of Arts -
University of Buea
01.2014
Skills
- Microsoft Office Suite
- Call center
- Customer satisfaction
- Writing reports
- Fluent in both English/French
- Ms-Dos
- Coachable
- Troubleshooting
- Focus
- Ability to learn and apply
- Problem Solving
- Eye for details
- Client focus
- Sales strategies product and market
- Team oriented
Certification
- Eastern Ontario Blended or Certification First Aid and CPR level C/AED
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Bilingual Inside Sales
Motion
12.2023 - Current
Bilingual order management representative
Cardinal Health Canada
03.2020 - 08.2023
Bilingual Customer service Representative
Royal Bank of Canada
02.2018 - 03.2020
Higher National Diploma in Accountancy -
Siantou University Complex
Bachelor of Arts -
University of Buea
- Eastern Ontario Blended or Certification First Aid and CPR level C/AED
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