Lauren Baumann

PROFESSIONAL SUMMARY

Top-producing Mercedes Benz Service Advisor with a strong record of success in luxury client relations, service revenue generation, CSI performance, and customer retention. Trusted by more than 4,000 clients in the Beverly Hills Market for delivering a personalized, high-touch service experience. Known for building long-term customer loyalty, maximizing service opportunities, and creating confidence and trust through clear communication, professionalism and attention to detail.

CORE STRENGTHS

Luxury Client Experience, Customer Retention, CSI Excellence, Service Revenue Production, Relationship Based Sales, Repair and Maintenance Consultation, High Value Client Management, Conflict Resolution, Warranty and Insurance Communication, Technician and Parts Coordination, High Volume Operations, White Glove service Delivery.

Managed day-to-day operations of service center, overseeing scheduling, performance monitoring, training, inventory control, cash management, marketing, guest satisfaction, profit and loss, recruiting, building maintenance, and compliance with state and regulatory agencies.

Streamlined operations to reduce labor costs by 10% and increase sales revenue by 100%.

Increased customer base by 50% through acquisition of new customers and fleet relationships.

Earned Manager of the Quarter award for exceptional leadership and performance.