Kayla Babinsky
London
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Service Advisor
Automotive Solutions
12.2021 - 02.2025
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Advised customers on automotive maintenance and repair services.
- Successfully maintained accurate records of customer visits, vehicle repairs and preventive maintenance services performed.
- Developed relationships with customers by providing professional advice on maintenance and repair services.
- Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions.
- Ensured compliance with company policies, state regulations and safety standards related to automotive service operations.
- Maintained an organized work area that was conducive to efficient operations.
- Processed payments and managed point-of-sale operations.
- Developed and maintained relationships with new and existing vendors and suppliers
- Fluent with automotive software which includes but not limited to Lankar and AMS Protractor.
- Obtained part pricing from multiple suppliers to create repair estimates suited to each clients budget.
Vehicle Delivery Driver
Green Light Approval
01.2020 - 12.2020
- Maintained clean driving record and obeyed traffic laws and regulations.
- Provided excellent customer service throughout delivery process.
- Maintained a clean driving record with no violations or citations on file.
- Drove vehicles across various types of terrain and roadways.
Front Office Administrator
Excellence Automotive
01.2017 - 12.2019
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Developed strong relationships with customers through exceptional customer service.
- Maintained organized filing system both electronically and manually for easy access when needed.
- Adapted to changing priorities and demonstrated flexibility in managing multiple tasks simultaneously.
- Built strong relationships with colleagues and clients through professional and courteous communication
- Provided support to supervisors by running errands such as collecting materials or delivering documents.
Education
Diploma - Registered Massage Therapy
Trios College
London, ON08-2027
High School Diploma -
G.A Wheable Centre
London, ON05-2014
No Degree - Academic And Career Enterence / ACE
Fanshawe College
London, ON01-2018
Skills
- Customer service
- Excellent communication
- Service estimates
- Quality control
- Computer skills
- Strong work ethic
- Multitasking and organization
- Team player mentality
- Service scheduling
- Warranty claims process management
- Goal-oriented mindset
- Bill preparation
- Point-of-sale system
- Time management
- Self motivation
- Reflective listening
- Customer consultation
- Continuing education
- Administrative support
- Client retention
- Social skills
- Front desk management
Timeline
Service Advisor
Automotive Solutions
12.2021 - 02.2025
Vehicle Delivery Driver
Green Light Approval
01.2020 - 12.2020
Front Office Administrator
Excellence Automotive
01.2017 - 12.2019
Diploma - Registered Massage Therapy
Trios College
High School Diploma -
G.A Wheable Centre
No Degree - Academic And Career Enterence / ACE
Fanshawe College