Laurel Davey
North Vancouver
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environment. Utilizes excellent communication skills to collaborate with team members and create a welcoming atmosphere. Track record of maintaining high standards of service and problem-solving, ensuring a positive dining experience for all patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Felicita’s Pub
09.2024 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Support staff
Frankie’s Modern Diner
09.2024 - 04.2025
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered the telephone and assisted callers by providing information or directing them to the appropriate employee.
Hostess
White spot
05.2024 - 02.2025
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Supervisor/key holder
Wally’s Burgers
06.2021 - 09.2024
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
Bachelor of Arts - Sociology And Business
University of Victoria
Victoria, BC01.2027
Secondary School Diploma - undefined
Sutherland Secondary School
North Vancouver, BC06.2022
Skills
- Willingness and ability to learn fast and multiple roles in a restaurant
- Strong work ethic
- Exceptional customer service
Certification
- May 2023 | Serving it Right
- August 2021 | 2 hours of Instruction in Fire Safety and Portable Fire Extinguishers
Accomplishments
- June 2022 | Sutherland Secondary Parent Advisory Council Scholarship
- June 2022 | Sutherland Secondary Service Award
- June 2022 | Sutherland Secondary Shining Sabre in Leadership
- May 2022 | City of North Vancouver Outstanding Squad Award – Backpack Buddies Club
- August 2021 | Camp Ignite Mentorship Program
Timeline
Server
Felicita’s Pub
09.2024 - 04.2025
Support staff
Frankie’s Modern Diner
09.2024 - 04.2025
Hostess
White spot
05.2024 - 02.2025
Supervisor/key holder
Wally’s Burgers
06.2021 - 09.2024
Secondary School Diploma - undefined
Sutherland Secondary School
Bachelor of Arts - Sociology And Business
University of Victoria
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