Tiara Fernando

• Delivered exceptional guest experiences in a fast-paced, high-volume restaurant by providing friendly, attentive, and personalized service.
• Accurately took orders, served food and beverages, and ensured all items met quality and presentation standards.
• Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
• Collaborated with team members and kitchen staff to ensure smooth service flow during peak hours.
• Handled cash and POS transactions with accuracy, including splitting bills and processing payments.
• Maintained a clean, organized, and inviting dining environment in line with company standards.
• Built strong customer relationships, contributing to repeat business and positive reviews.

• Provided friendly, efficient service while maintaining a clean and organized department environment.
• Specialized in the meat department, offering expert product knowledge and tailored recommendations to customers
• Delivered clear, informative guidance on product features to help customers make informed purchasing decisions
• Developed and maintained courteous, professional relationships with both customers and coworkers
• Followed established service procedures to ensure a smooth and efficient customer experience
• Contributed to workplace efficiency by supporting departmental operations and multitasking across general retail tasks
• Led by example through mentoring and coaching staff, fostering teamwork and productivity

• Provided outstanding table service in a fast-paced restaurant environment, ensuring every guest received a personalized and enjoyable dining experience.
• Skilled in using OpenTable to manage reservations, optimize guest flow, and support front-of-house efficiency.
• Delivered food and beverages promptly and accurately, maintaining attention to detail and presentation standards.
• Anticipated guest needs, handled special requests, and resolved concerns quickly and professionally to maximize satisfaction.
• Maintained a polished, friendly, and composed demeanor during high-volume shifts, contributing to a welcoming and professional atmosphere.
• Worked collaboratively with servers, kitchen staff, and management to maintain seamless service and support team success.
• Demonstrated reliability, punctuality, and a strong work ethic over three years of consistent service at a leading hospitality venue.
• Collaborated with kitchen staff to ensure timely and accurate order delivery.

• Collaborated with a multidisciplinary student team to address a real-world innovation challenge for BioZEM, a sustainable concrete company
• Conducted customer discovery interviews with landscaping and construction professionals to identify key industry pain points
• Analyzed market needs and proposed actionable strategies to improve stakeholder engagement and industry adoption
• Presented findings and recommendations to company executives and faculty advisors
• Gained hands-on experience in design thinking, strategic analysis, and entrepreneurial problem-solving

● Installed and maintained residential and commercial landscapes, including sod laying, planting, tree trimming, and seasonal cleanups

● Operated heavy equipment such as skid steers, trenchers, and power tools to complete hardscaping and softscaping projects safely and efficiently ● Measured and marked property layouts accurately, interpreting blueprints and landscape designs to guide installations

● Worked directly with clients and real estate partners (e.g., Royal LePage) to understand project needs, timelines, and budgets

● Maintained a safe and organized job site, following all safety protocols and environmental best practices