Laura Nicole Morales
Toronto,Ontario
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
3
3
years of professional experience
Work History
Host
Scaddabush Italian Kitchen & Bar
07.2023 - 12.2023
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Operations Coordinator
Hubtek
02.2022 - 08.2022
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Costumer Service
Teleperformance
08.2021 - 01.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
Bartender
Envy Rooftop
02.2021 - 08.2021
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Ontario College Advanced Diploma - International Business CO-OP
George Brown College
Toronto, ON08.2026
Ontario College Certificate - English For Academic Purposes
Centennial College
Scarborough, ON05.2023
High School Diploma -
Colegio Femenino De Villavicencio
Villavicencio, COL12.2020
Skills
- Analytical and Critical Thinking
- Effective Multitasking
- Impression management
- Suggestive Selling Techniques
- Beverage Preparation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Host
Scaddabush Italian Kitchen & Bar
07.2023 - 12.2023
Operations Coordinator
Hubtek
02.2022 - 08.2022
Costumer Service
Teleperformance
08.2021 - 01.2022
Bartender
Envy Rooftop
02.2021 - 08.2021
Ontario College Advanced Diploma - International Business CO-OP
George Brown College
Ontario College Certificate - English For Academic Purposes
Centennial College
High School Diploma -
Colegio Femenino De Villavicencio
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