Laura Nash Sims
Motel Manager
Sherbrooke,QC
Summary
Energetic Motel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through kindness and Customer satisfaction. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hospitality positions for ministries. Highly energetic motel manager with more than 11 years of experience working in hospitality industry. Successful background with mid-range management providing unforgettable service to visitors and clients.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Motel Manager
Motel Le Refuge
Sherbrooke, QC
06.2019 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Streamlined reservation process, budgets and procurement strategies, leading to improvement.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Supervised team of 2 front desk agents and helped to resolve issues arising during shifts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
Hospitality Coordinator
Quebec House of Prayer
Sherbrooke, QC
11.2013 - Current
- Provided courteous and knowledgeable hospitality while planning events, cultivating positive relations with people.
- Sourced quality vendors to consistently reach highest care standards.
- Reduced expenses by reviewing vendor relationships, sourcing new suppliers and negotiating favorable and fair prices.
- Created healthy nutritious menus to serve at important functions.
- Planned and executed more than 4 special events per year.
- Established unique service goals to each event and guest to provide constant and excellent service.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Maintained excellent standards of quality and performance.
- Identified and resolved customer needs concerning food (special diets, and food allergies) or lodging.
- Acknowledged outstanding staff performance to boost morale.
Hospitality Coordinator
We Will Go Ministries
Jackson, Mississippi
09.2012 - 11.2013
- Provided courteous and knowledgeable emails and planning of incoming guests, cultivating positive customer relations.
- Sourced quality vendors to consistently reach highest care standards.
- Reduced expenses by reviewing vendor relationships, sourcing new suppliers and negotiating favorable and fair prices.
- Helped team to strengthen company's business by implementing new marketing plans.
- Created healthy nutritious menus to serve at important functions. Also coordinated volunteers to put together large meals for homeless people and people in need.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Coordinated accommodations for large teams of overnight, weekly, and monthly guests
- Helped to plan events for large teams to be involved in.
- Cleaned housing for large teams before coming and after they left.
- Maintained excellent standards of quality and performance.
- Identified and resolved customer complaints concerning food or lodging.
- Acknowledged outstanding staff performance to boost morale.
Education
High School Diploma -
Forest Hill High School
Jackson, Mississippi USA 09.1987 - 06.1990
Skills
Policy and procedure adherence
undefinedTimeline
Motel Manager
Motel Le Refuge
06.2019 - Current
Hospitality Coordinator
Quebec House of Prayer
11.2013 - Current
Hospitality Coordinator
We Will Go Ministries
09.2012 - 11.2013
High School Diploma -
Forest Hill High School
09.1987 - 06.1990
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