LAURA Doudou MBABAZI

• Assisted in maintaining clean and welcoming reception area, contributing to positive first impression for guests.
• Contributed to organization's mission by providing friendly assistance to visitors and offering information about available resources.
• Provided exceptional customer service through active listening, problem-solving, and timely communication.
• Worked fast to complete tasks and meet daily deadlines.

• Made client referrals to medical personnel or social workers.

• Resolved customer problems and complaints.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Answering all calls and directing as needed

• Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Advocated for clients to assure respected rights and wishes.
• Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
• conducted intakes of new residents,including assessment of needs and completion of necessary
• Developed relationships with local service providers to assist clients in obtaining needed resources
• Conducted home visits to assess clients' home environment and provide support.
• Facilitated peer support groups to help clients connect with others.
• Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
• Increased community awareness about homelessness issues by organizing public outreach events and presentations.