Laura Sutherland
Thunder Bay,ON
Summary
I am a dynamic professional with a proven track record in tenant relations and property management. I have excelled in work planning and problem-solving, enhancing tenant relations and office efficiency. I consider myself a versatile team member ready to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. I am dedicated to success, eager to learn more and advance professionally. I hold quality and teamwork in high esteem.
Overview
8
8
years of professional experience
Work History
Tenant Relations Worker
NPTBDC
Thunder Bay, ON
02.2024 - Current
- Maintaining positive relationships with tenants.
- Scheduling and executing home visits.
- Working with the maintenance department for property repairs.
- Filling out forms for the LTB when required.
- Attending LTB hearings when required.
- Coordinating and completing annual income reviews for RGI tenants.
- Working with tenants in arrears to get their accounts into good standing.
- Completed ONPHA course focused on RGI Administration in April of 2024.
Property Coordinator
Cedar and Stone
Thunder Bay, ON
02.2023 - 02.2024
- Managing day-to-day operations of the company’s online booking platform for short-term rentals.
- Maintaining positive relations with all tenants via online platforms.
- Dealing with guest complaints.
- Scheduling cleaners.
- Coordinating laundry services.
- Coordinating maintenance for tenants at the company’s long-term property rentals.
Cafe Manager
Carte Blanche
Thunder Bay, ON
02.2023 - 02.2024
- Managing day-to-day operations of the café, including scheduling.
- Coordinating and executing catering events in-house and off-site.
- Designing charcuterie boxes.
- Developing and launching new products.
Tap Instructor
International Dance Academy
Thunder Bay, ON
09.2018 - 05.2023
- Preparing students for ADAPT exams.
- Choreographing for competitive groups and soloists.
Tissue Processing Supervisor
RegenMed
Thunder Bay, ON
07.2020 - 01.2023
- Encompasses all duties of the Tissue Processing Technician position.
- Scheduling staff and coordinating meetings.
- Production planning for processing.
- Completing annual competency training for all departmental staff.
Tissue Processing Technician
RegenMed
Thunder Bay, ON
05.2017 - 07.2020
- Preparing tissue for transplant.
- Performed preventative maintenance on a variety of equipment according to standards.
- Coordinated with supply chain to ensure timely availability of materials.
- Health and Safety Representative from December 2018 onward.
- Became a Certified Tissue Banking Specialist with the American Association of Tissue Banks in October of 2018.
- Completed the Medical Device Reprocessing Techniques course with MDRAO in February 2019.
Education
Diploma - Chemical Engineering Technology
Lakehead University
Thunder Bay, None10-2014
Bachelor of Science -
Lakehead University
Thunder Bay, None06-2013
Skills
- Work planning and scheduling
- Problem-solving
- Tenant relations
- Administrative support
- Tenant and eviction laws
- Property inspections
Timeline
Tenant Relations Worker
NPTBDC
02.2024 - Current
Property Coordinator
Cedar and Stone
02.2023 - 02.2024
Cafe Manager
Carte Blanche
02.2023 - 02.2024
Tissue Processing Supervisor
RegenMed
07.2020 - 01.2023
Tap Instructor
International Dance Academy
09.2018 - 05.2023
Tissue Processing Technician
RegenMed
05.2017 - 07.2020
Diploma - Chemical Engineering Technology
Lakehead University
Bachelor of Science -
Lakehead University
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