Daniela Pinelli
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Tenant Relations Worker
House of Friendship
09.2024 - Current
- Provided emotional support during difficult times by actively listening and empathizing with clients' experiences.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the supportive housing field.
- Completed entries in log books, journals, and care plans to accurately document and report clients' progress.
- Recorded status and duties completed in logbooks for management.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
Kitchen Attendant
Dana Hospitality
01.2024 - Current
- Improved kitchen efficiency by maintaining cleanliness and organization in all work areas.
- Cleaned and organized kitchen stations to promote team efficiency.
- Minimized food waste through careful portion control and monitoring of expiration dates.
- Consistently met health inspection standards, contributing to a clean and sanitary kitchen environment.
- Ensured food safety by adhering to proper food handling, storage, and sanitation procedures.
- Actively participated in regular staff meetings, sharing feedback on ways to improve overall kitchen operations.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Loaded dishes, glasses and tableware into dishwashing machines.
Residence Life Don
St. Jerome's University, University Of Waterloo
09.2023 - Current
- Fostered a sense of community within the residence hall through regular communication and collaboration with residents.
- Enhanced student residence life by developing and implementing comprehensive programming and events.
- Facilitated roommate mediations, conflict resolution sessions, and supportive conversations with students facing personal challenges, contributing to an overall positive residential experience.
- Assisted in coordinating move-in/move-out processes for efficient transitions between semesters or academic years.
- Served as an on-call emergency contact for residents experiencing crisis situations, offering immediate support during critical moments.
- Monitored facility maintenance requests to ensure timely completion of repairs, improving resident satisfaction.
- Maintained detailed records of residence hall incidents, providing accurate data for assessment purposes.
Water Billing Summer Student
Bluewater Power Distribution Corporation
05.2022 - 08.2022
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Reduced billing errors through meticulous tracking, recording, and reporting of water usage data to the company
- Improved customer satisfaction by promptly addressing and resolving water meter-related service issues.
- Promoted a positive company image through professional interactions with customers during service calls, addressing any concerns or questions they may have.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
Reception Assistant
Bluewater Power Distribution Corporation
06.2021 - 09.2021
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
Education
Bachelor of Arts - Sexuality, Marriage & Family Studies
University of Waterloo
Waterloo, ON06.2025
Skills
- Positive Attitude
- Cleaning and sanitation
- Punctual and Reliable
- Dedicated Work Ethic
- Verbal and written communication
- Student Engagement
- Active Listening
- Emotional Support
- Mental health awareness
- Diversity and Inclusion
- Documentation And Reporting
- Filing systems
Languages
English
Native or Bilingual
French
Full Professional
Certification
- Emergency First Aid CPR/AED Level C, Canadian Red Cross - Certification Number: 104161040.
- safeTALK Training - Completed March 29, 2023
- Mental Health First Aid - Completed January 24, 2025. Certification Number: 520094.
- Crisis Intervention Training - Completed January 14, 2025.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tenant Relations Worker
House of Friendship
09.2024 - Current
Kitchen Attendant
Dana Hospitality
01.2024 - Current
Residence Life Don
St. Jerome's University, University Of Waterloo
09.2023 - Current
Water Billing Summer Student
Bluewater Power Distribution Corporation
05.2022 - 08.2022
Reception Assistant
Bluewater Power Distribution Corporation
06.2021 - 09.2021
Bachelor of Arts - Sexuality, Marriage & Family Studies
University of Waterloo
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