Laura Smith
London,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator
Hom Instead Senior Care
05.2021 - Current
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for each shift.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Insurance Agent
Desjardins Insurance-Tom Burnside
08.2018 - 10.2020
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Personal Lines Account Manager
May McConville Omni Insurance
07.2016 - 08.2018
- Provided advice and counsel on personal lines matters.
- Serviced 150 accounts on regular basis to maintain and increase revenue.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Updated account information to maintain customer records.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Personal Lines/Commercial Lines Account Manager
PBL Insurance
05.2011 - 07.2016
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Developed and maintained client base resulting 85% portfolio retention.
- Educated clients on insurance policies and procedures.
- Executed cold calls, marketing initiatives and networking to drive sales.
Education
High School Diploma -
Saunders Secondary School
London, ON06.1994
Skills
- Database Maintenance
- Human Resources Understanding
- Enforce Policies
- Verbal and Written Communication
- Effective Multitasking
- Customer Relationship Management
- Performance reviews
- Scheduling proficiency
- Telephone etiquette
- Staff Management
Timeline
Scheduling Coordinator
Hom Instead Senior Care
05.2021 - Current
Insurance Agent
Desjardins Insurance-Tom Burnside
08.2018 - 10.2020
Personal Lines Account Manager
May McConville Omni Insurance
07.2016 - 08.2018
Personal Lines/Commercial Lines Account Manager
PBL Insurance
05.2011 - 07.2016
High School Diploma -
Saunders Secondary School
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