Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katie Swift

Vancouver,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Scheduling Coordinator

Quench Water Canada
03.2020 - Current
  • Responsible for efficiently scheduling 15+ technicians day to day.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Resolved customer issues such as faulty machine, leak repairs, old water machines through active listening and open-ended questioning, escalating major problems to manager.
  • Handled customer queries regarding new systems and products giving detailed, personalized and polite service ensuring customer satisfaction
  • Proficient ability to use the company software
  • Collection of data such as names, email addresses, phone numbers and home addresses
  • Processing payments and rental agreements.

Administration Assistant

First Majestic Silver Mining Corp
02.2020 - 03.2020
  • Helping a large volume of customers every day at the front desk by greeting, welcoming, directing and announcing them appropriately.
  • Answering, screening and forwarding incoming phone calls.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Customer Service Representative

MyCareCompass By Life Libs
08.2020 - 10.2020
  • Resolved patient online issues such as password resets and access codes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Guidance for patience through the initial account creation process effectively.
  • Handled 50+ customer queries per day giving detailed, personalized and polite service ensuring patient satisfaction.
  • Proficient ability to use the company software.
  • Collection of data such as names, email addresses, phone numbers, home addresses and entered data
    into various different company software.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Customer Service Agent

Lush Cosmetics,
06.2020 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customers via calls, emails and social media live chat to answer questions about products and services.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Processing payments and billing transitions.
  • Data processing and entry into the company server.
  • Processing product returns, exchanges and contacting clients directly to come to a resolution.

Senior Stylist​

IS Salon, Yaletown
11.2019 - 03.2020
  • Receptionist duties, greeting clients, booking and confirming appointments by phone and email.
  • Working with a dedicated team and working one to one with over 40 clients providing cut, color and styling.
  • Consistently exceeding monthly individual sale goals and promotions on salon retail products and services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support and companionship to clients.

Senior Stylist​

Peter Mark Hair
06.2016 - 09.2019
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Educated clients on products and services leading to sales and client satisfaction.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
  • Attended social and networking events to engage in prospecting activities and grow personal book of business.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Counted and documented opening and closing cash amounts when needed.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

Education

Apprenticeship - Hairstyling

Peter Mark Hair
Dublin, Ireland
06.2017

Skills

  • Microsoft Office (Excel, Word, Outlook etc)
  • Adobe Acrobat
  • Customer Care
  • Office Management
  • Administrative Duties
  • Time Management Skills
  • Calendaring, Scheduling and Dispatch
  • Database Maintenance
  • Sales
  • Marketing

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

MyCareCompass By Life Libs
08.2020 - 10.2020

Customer Service Agent

Lush Cosmetics,
06.2020 - 08.2020

Scheduling Coordinator

Quench Water Canada
03.2020 - Current

Administration Assistant

First Majestic Silver Mining Corp
02.2020 - 03.2020

Senior Stylist​

IS Salon, Yaletown
11.2019 - 03.2020

Senior Stylist​

Peter Mark Hair
06.2016 - 09.2019

Apprenticeship - Hairstyling

Peter Mark Hair

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