Laura McNalty
Hamilton,ON
Summary
Motivated individual with a passion for working with children and making eo le smile Highlights of skills Ability to get along with children of all ages First Aid and CPR Certified Housekeeping skills, maintaining a clean and organized space Follow instructions accurately and complete tasks thoroughly Able to multitask productively Positive attitude toward learning; develop new skills quickly Cooperative and respectful individual Punctual , diligent and responsible
Overview
5
5
years of professional experience
Work History
Customer service Representative/cashier
McDonald's Restaurants, Wendy's Restaurants
Hamilton, Simcoe, ON
01.2013
- Handled customers inquiries and complaints Operated a cash register, debit and credit machine
- Assisted customers with refunds and/or exchange
- Served customers meals
- Cleared and cleaned tables
- Performed a number of cleaning duties, including; mopping the floors,cleaning the counters,cleaning windows etc
- Food Preparation
01.2008
- Received and prepared food orders from customers
- Kept work area clean and tidy
- Worked as a part of a team and helped out other staff to complete job tasks Performed various duties as assigned
Cashier
Giant Tiger
Hamilton, ON
08.2018 - 08.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Supervisor
Tim Hortons
Hamilton, Ontario
01.2017 - 07.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Safe Food Handlers Certification, TrainCan inc - undefined
2014
First Aid and CPR Certification, Canadian Red Cross - undefined
2014
AODA Training, YWCA Hmilton, On - undefined
2014
Healthy and Safety Training, YWCA, Hamilton, On - undefined
2014
WHMIS Certification, eWHMIS, Hamilton, On - undefined
2014
Tranin - undefined
2014
Success in Training - undefined
2014
Skills
- Order and Refund Processing
- Responding to Difficult Customers
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Answering Customer Questions
Timeline
Cashier
Giant Tiger
08.2018 - 08.2022
Supervisor
Tim Hortons
01.2017 - 07.2018
Customer service Representative/cashier
McDonald's Restaurants, Wendy's Restaurants
01.2013
01.2008
Safe Food Handlers Certification, TrainCan inc - undefined
First Aid and CPR Certification, Canadian Red Cross - undefined
AODA Training, YWCA Hmilton, On - undefined
Healthy and Safety Training, YWCA, Hamilton, On - undefined
WHMIS Certification, eWHMIS, Hamilton, On - undefined
Tranin - undefined
Success in Training - undefined
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