Laura Kearns
Toronto,ON
Summary
I thrive on challenges and have ambitious goals. I have excellent customer service Skills as I have worked with the public for many years and really enjoy it also have worked front of house in hairdressers taking appointment's answering the phone and looking after the clients, Working at a high standard is something I have always done and am very passionate about. Always open to learn new roles and put myself forward for new challenges.
Overview
16
16
years of professional experience
Work History
Barber
choppers barbers
08.2021 - Current
- Clipped and sheared hair into diverse cuts and fades for customers daily
- Sanitized equipment and parts and maintained work areas in neat fashion
- Resolved customers concerns with knowledgeable and professional approach
- Set up workstation and treatment room with products, equipment and supplies to facilitate services
- Recommended hair styles to compliment clients' facial features.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered over a number of phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
Apprentice Hairdresser
Toni&Guy
10.2018 - 02.2019
- Kept salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying trash
- Carried out simple hair treatments under supervision of qualified stylists
- Shampooed and blow dried hair for stylist.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
Sales Assistant
Tesco
01.2016 - 01.2017
- Helped customers find specific products, answered questions and offered product advice
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Customer Service/Cashier Operator
Supervalu
01.2016 - 01.2017
- Working in fresh department reducing and date checking temperature checking fridges
- Responsible for carrying out online orders
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Administrative Assistant
Eddie Stobart
07.2008 - 09.2009
- Provided secretarial and office management support while building cooperative working relationships
- Inventoried and ordered supplies for office
- Directed customer communication to appropriate department personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
ACADEMY in Hairstyling And Cutting - Advanced Barbering
Men Spire Level 3 Barbering
Dublin Ireland02.2023
VTCT level 2 in Barbering -
GRAFTON BARBER SCHOOL
Dublin, Ireland10.2021
Some College (No Degree) - Barbering
Bray Institute of Further Education
Dublin IrelandSome College (No Degree) - Itec in Makeup
Inglot Academy
Dublin IrelandSkills
- Barbering/cutting hair/styling hair
- Customer Service - solving customer product issues, pricing conflicts, product availability Works well as part of a team or on my own initiative - - getting to the source of common customer issues and solving the root cause of problems wherever possible
- Strong communication skills - in person and on the phone
- Good multitasker- as I have worked in very busy environments
- Computer skills
- Phone skills
- Striving to do my best - in all aspects of role - trying to approach challenges with an enthusiastic attitude at all times
- Computer Skill
- Issue and Complaint Resolution
- Email communication
- Outlook Meetings/Calendar
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet usage -General
- File Management/storage
- Multitasking and Prioritization
- Order and Refund Processing
References
- Dakota, 0892422641
- Patrick, 0831505847
Languages
English
Full Professional
Timeline
Barber
choppers barbers
08.2021 - Current
Apprentice Hairdresser
Toni&Guy
10.2018 - 02.2019
Sales Assistant
Tesco
01.2016 - 01.2017
Customer Service/Cashier Operator
Supervalu
01.2016 - 01.2017
Administrative Assistant
Eddie Stobart
07.2008 - 09.2009
ACADEMY in Hairstyling And Cutting - Advanced Barbering
Men Spire Level 3 Barbering
VTCT level 2 in Barbering -
GRAFTON BARBER SCHOOL
Some College (No Degree) - Barbering
Bray Institute of Further Education
Some College (No Degree) - Itec in Makeup
Inglot Academy
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