Summary
Overview
Work History
Skills
Timeline
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Laura Fehr

Hillsburgh

Summary

Proven to enhance customer loyalty and satisfaction, I bring a blend of exceptional customer service and problem-solving skills honed across roles, notably at Joanne Overbeek's establishments. Adept in teamwork and collaboration, my background includes improving service delivery and fostering positive experiences, demonstrating a commitment to excellence and a friendly, positive attitude.

Overview

18
18
years of professional experience

Work History

Oma's Country Oven

Joanne Overbeek
01.2018 - Current
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.

Buds and Blossoms

Self-employed
01.2010 - Current
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exhibited high energy and professionalism when dealing with clients.
  • Delivered prompt service to prioritize customer needs.

Cleaner

Self-empoyed
01.2007 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

Holtom's Bakery

Jeff Holtom
11.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.

Oma's Kitchen

Joanne Overbeek
01.2007 - 10.2018
  • Welcomed customers and helped determine their needs.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Calm under pressure

Timeline

Holtom's Bakery

Jeff Holtom
11.2023 - 05.2024

Oma's Country Oven

Joanne Overbeek
01.2018 - Current

Buds and Blossoms

Self-employed
01.2010 - Current

Cleaner

Self-empoyed
01.2007 - Current

Oma's Kitchen

Joanne Overbeek
01.2007 - 10.2018

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Laura Fehr