Latrell Calderon
Ajax,ON
Summary
Motivated university student excelling in facility maintenance and customer service.Proven ability to resolve issues swiftly, ensuring safety compliance, and enhancing customer satisfaction. Strong skills in problem-solving and effective communication, contributing to a positive environment and operational efficiency.
Overview
3
3
years of professional experience
Work History
Facility Maintenance Attendant
Aaniin and Rouge River Community Center
Markham, ON
07.2025 - Current
- Performed general cleaning duties such as sweeping, mopping, vacuuming, and sanitation of washrooms.
- Managed snow removal and equipment setup/breakdown to ensure readiness.
- Effectively operated power tools and safety equipment during tasks.
- Collaborated with staff to provide excellent customer service to the public.
- Responded swiftly to maintenance requests while monitoring for safety hazards.
- Patrolled facilities regularly to identify and rectify operational issues.
Customer Service Representative
Wendy's
06.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Honours Arts And Business
University of Waterloo
Waterloo, On04-2028
Skills
- Opening and closing duties
- Active listening
- Critical thinking
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Safety compliance
- Time management
Additional Information
Faith Ambassador
NOTRE DAME CATHOLIC SECONDARY SCHOOL, Ajax, ON
September 2020 - June 2023
- Created website and social media content to drive brand awareness and attract new customers.
- Developed and maintained positive company image and reputation.
- Leaded and organized community outreach activities like retreats and fundraisers.
Timeline
Facility Maintenance Attendant
Aaniin and Rouge River Community Center
07.2025 - Current
Customer Service Representative
Wendy's
06.2022 - 09.2023
Bachelor of Arts - Honours Arts And Business
University of Waterloo
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