Manpreet Kaur
Surrey
Summary
Dynamic and customer-focused professional with a proven track record at BBW International, adept at providing exceptional service and fostering positive guest experiences. Skilled in POS system operations and known for excellent customer assistance, I excel in fast-paced environments, ensuring efficient multitasking and team collaboration. Demonstrated ability to enhance customer satisfaction and streamline service operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concessions Attendant & Host (on-call Worker)
BBW International
05.2024 - Current
- Providing guest services like greeting customers and assisting them to make sure they are timely seated.
- Assisting in maintaining concession stands during different events at Rogers Arena & BC stadium.
- Ensuring positive customer experience and resolving concerns on time.
- Working in a fast paced environment and answering guest inquires promptly.
- Interacting with different kinds of people and managing the crowd professionally.
- Closely working with other team members to maintain smooth operations.
- Recently worked for the Taylor Swift Show.
Cashier/Barista
The Bakehouse Cafe
05.2024 - 01.2025
- Taking customer orders, processing payments and providing quality customer service.
- Preparation of espresso drinks, coffee, teas and other beverages to cafe standards.
- Maintaining a clean and organized cafe area following health guidelines.
- Managing inventory and restocking supplies as needed.
- Helping in the preparation of kitchen items such as soups, sandwiches.
- Effective working with the team members to ensure smooth operations,
- Providing great customer service and resolving their concerns
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Dollarama
12.2023 - 04.2024
- Processing customer transactions with use of point-of sale-system.
- Providing excellent customer service to ensure great shopping experience for all customers.
- Handling of cash, credit, debit transactions.
- Maintaining a positive environment with organized working skills.
Education
Hospitality Management Diploma
Vancouver Community College
560 Cambie St, Vancouver BC12-2025
Skills
- Efficient multitasking
- Customer assistance
- Friendly and outgoing
- Quick decision making
- Opening and closing duties
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Active listener
- Fast and efficient service worker
- Issue resolution
- Coffee expertise
- POS system operations
- Food handling
- Restaurant operations
- Customer service
Languages
Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional
Certification
SERVING IT RIGHT 2024
FOOD SAFE 2024
Timeline
Concessions Attendant & Host (on-call Worker)
BBW International
05.2024 - Current
Cashier/Barista
The Bakehouse Cafe
05.2024 - 01.2025
Cashier
Dollarama
12.2023 - 04.2024
Hospitality Management Diploma
Vancouver Community College
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