Latoya Moore
Sacramento
Summary
Dynamic professional with extensive experience in security and customer service, notably with Allied. Excelled in personnel screening and fostering customer satisfaction, achieving a high compliance rate with security protocols and service standards. Skilled in electronic surveillance and effective communication, adept at identifying efficiencies and enhancing safety measures.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied
04.2024 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
Customer Service Representative
Health Net
01.2020 - 04.2024
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Tax Technician
Franchise Tax Board
03.2015 - 11.2019
- Prepared US, multistate, and international tax returns for business clients.
- Responded to inquiries from IRS and other tax authorities.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Education
Criminal Justice
American River College
Sacramento, CA06-2026
Skills
- Visitor tracking
- Personnel screening
- Stationary surveillance
- Electronic surveillance
- Crime prevention
Timeline
Security Officer
Allied
04.2024 - Current
Customer Service Representative
Health Net
01.2020 - 04.2024
Tax Technician
Franchise Tax Board
03.2015 - 11.2019
Criminal Justice
American River College
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