Latifah Salawu
Ottawa,Canada
Summary
Experienced professional at efficient cash register operations and exceptional customer service in a fast-paced environment. Collaborative team member with expertise in inventory management and proactive problem resolution. Known for enhancing customer satisfaction through product knowledge and effective conflict resolution. Adaptable and efficient in high-demand scenarios.
Overview
3
3
years of professional experience
Work History
Concession Worker
Aramark
07.2023 - 11.2023
- Operated cash registers efficiently, ensuring accurate transactions and delivering exceptional customer service in a high-paced environment
- Prepared and served diverse food and beverage items while maintaining adherence to health and safety regulations and upholding cleanliness standards
- Collaborated with team members to manage inventory, restock supplies, and promptly address shortages, contributing to seamless concession stand operations
- Demonstrated product knowledge by addressing customer inquiries about menu items, ingredients, and allergens, enhancing overall customer satisfaction
- Resolved customer concerns professionally and contributed to a positive work environment, adapting to high-demand situations during events with effective time management.
Canada Post Counter Clerk
Shoppers Drug Mart
02.2023 - 05.2023
- Provided exceptional customer service at the Canada Post counter, addressing customer needs, inquiries, and ensuring a positive experience
- Conducted quick and accurate point-of-sale transactions, managing postage sales and parcel pickups with precision
- Demonstrated a strong understanding of Canada Post services, rates, and regulations, assisting customers with shipping options and related inquiries
- Managed inventory for postal supplies, ensuring optimal stock levels of postage stamps and packaging materials for a well-organized counter
- Addressed customer concerns promptly, finding solutions and collaborating with team members and Canada Post representatives for efficient issue resolution.
Design Intern /Social Media Manager
Zizies Pieces
04.2021 - 06.2022
- Enhanced user experience by creating visually appealing and functional design elements.
- Collaborated with the design team for successful project completion within deadlines.
- Improved brand consistency by updating company style guides and ensuring adherence across all design projects.
- Assisted in designing marketing materials, resulting in increased brand recognition and customer engagement.
- Collected data on performance of previous designs to improve new design concepts and current implementations.
Education
Bachelor of Arts - Psychology
University of Ottawa
Ottawa, ON05.2026
Skills
- Customer Service Excellence
- Product Knowledge
- Time Management
- Reporting & Documentation
- Microsoft Office Suite
- Online Marketing and Advertising
- Teamwork and Collaboration
- Time Management
Timeline
Concession Worker
Aramark
07.2023 - 11.2023
Canada Post Counter Clerk
Shoppers Drug Mart
02.2023 - 05.2023
Design Intern /Social Media Manager
Zizies Pieces
04.2021 - 06.2022
Bachelor of Arts - Psychology
University of Ottawa
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