Laticia Maser
Summary
Personable and responsible Cashier with 15 years in retail and customer service. Solid team player with upbeat, positive attitude.
Overview
14
14
years of professional experience
Work History
OPS
AAFES
Goodfellow AFb, tx
05.2002 - 06.2013
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Organized weekly sales reports for the sales department to track product success. Excelled in exceeding daily credit card application goals. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Processed and issued money orders for customers. Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed cash stock and inventory balances accurately. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Replenished merchandise shelves with items from the stockroom.
cashier
Lowes
San Angelo, tx
05.2015 - 03.2016
Processed merchandise returns and exchanges. Generated leads for new sales through telephone and email contact with customers. Took special orders in person and over the phone to generate 100.00 or more of additional revenue. Organized the store by returning all merchandise to its proper place. Communicated all merchandise needs or issues to appropriate supervisors. Recommended, selected and helped locate merchandise based on customer needs and desires.
Education
High School Diploma - undefined
Central High School
2002
Skills
- Active listening skills
- Energetic work attitude
- Large cash/check deposits expert
- Markdown/promotional procedures
- Store maintenance ability
- Customer service expert
- Opening/closing procedures
- 10 key
- Scheduling
- Multi-Task Management
- Visual merchandising proficiency
- Invoice processing
- Inventory control familiarity
Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently generated additional revenue through skilled sales techniques.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Timeline
cashier
Lowes
05.2015 - 03.2016
OPS
AAFES
05.2002 - 06.2013
High School Diploma - undefined
Central High School