LaTesh Wheeler

Under the supervision of the Correctional Counselor III and the guidance of the Parole Agent II (PAII), Specialist, the Parole Service Associate (PSA) provides liaison services between the PAII, Specialist and participants and provides casework services for participants in the community-based Custody to Community Transitional Reentry Programs (CCTRP) and the Alternative Custody Program (ACP).

• Answered incoming calls promptly, courteously, and professionally.
• Sending and answering emails.
• Maintained cleanliness of work areas throughout the day.
• Completed assigned tasks within established time frames.
• Provided exceptional customer service to ensure IP satisfaction.

• Stocked shelves with merchandise according to company standards.
• Enforced company policies related to safety, security and loss prevention procedures.
• Inspected products before stocking them on the shelves ensuring they meet quality standards.
• Collaborated with colleagues when needed in order to complete tasks quickly and efficiently.
• Organized the store shelves for maximum efficiency of space utilization.

• Processing, maintaining, and controlling inmate and parolee records. They prepare documents related to inmate classification, transfer, release, and other legal status changes, ensuring accuracy and compliance with regulations. CCRAs also analyze records, identify discrepancies, and ensure the timely resolution of issues.
• Updated software applications used in the storage and retrieval of documents.
• Provided training to staff on proper filing techniques and document management protocols.
• Reviewed and updated records to ensure accuracy and compliance with applicable regulations.
• Archived physical and digital records according to established procedures.
• Performed quality assurance reviews of data entry operations for accuracy and completeness of documentation.