Victoria Ibarra
Visalia
Summary
Dedicated Parole Service Associate with expertise in case management and client relationship building. Proven ability to connect parolees with essential community resources, enhancing reintegration success. Results-oriented professional experienced in compliance auditing and team leadership within the correctional system. Skilled in effective communication and problem-solving, driving successful outcomes for parolees through community collaboration and resource networking. Dynamic case management professional known for strong stakeholder engagement and compliance oversight. Committed to enhancing community reintegration efforts, fostering collaboration with agencies to address the diverse needs of parolees.
Overview
21
21
years of professional experience
Work History
Parole Service Associate
CDCR/DAPO @ CSP-COR
Corcoran
01.2019 - Current
- Enhanced community reintegration for individuals exiting incarceration.
Collaborated with parole agents and community organizations to provide essential support services.
Managed communication with stakeholders to address diverse needs of parolees.
Focused on employment, housing, and social adjustment to facilitate successful transitions. - Provide casework services for incarcerated persons to help resolve employment, social, and community re-adjustment needs.
- Conduct interviews and review parole conditions with assigned cases under supervision. Track and maintain records and databases for case information and compliance.
- Provide counseling, support, and follow-up services to parolees in reintegrating safely into the community.
- Act as a liaison between the parole agent, clients, and community resources to connect parolees with services and support programs.
- collaborate with other agencies and community groups to enhance services and compliance.
Correctional Case Records Analyst
CDCR
Corcoran
12.2016 - 01.2019
- Organized and maintained confidential inmate files and legal documentation.
- Analyzed records for compliance with state regulations and departmental policies.
- Reviewed and updated data entries in the electronic records management system.
- Collaborated with staff to ensure accurate record-keeping practices across departments.
- Conducted audits of records to identify discrepancies and ensure accuracy.
- Analyzed data to identify discrepancies or errors in existing records.
Supervisor Case Records Technician
CDCR
Corcoran
04.2015 - 12.2016
- Supervised daily operations to ensure compliance with safety and security protocols.
- Coordinated staff schedules to maintain adequate coverage for facility needs.
- Conducted training sessions for new employees on policies and procedures.
- Reviewed reports and documentation for accuracy and regulatory compliance.
- Implemented operational improvements to enhance efficiency in workflows.
- Facilitated communication between staff and management regarding procedural issues.
- Assisted in conflict resolution among staff and inmates to promote a safe environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on company policies and procedures.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Case Records Technician
CDCR
Corcoran
12.2013 - 04.2015
- Managed case records to ensure compliance with state regulations.
- Processed inmate documentation and maintained accurate database entries.
- Reviewed case files for completeness and accuracy before submission.
- Assisted in the development of workflow procedures for record management.
- Trained new staff on case processing and data entry protocols.
- Reached out to local, state and federal agencies to obtain necessary clearances, certificates, and approvals.
- Reviewed and maintained case records for accuracy and completeness.
- Created new filing systems as needed to improve efficiency of recordkeeping processes.
- Verified incoming paperwork for accuracy prior to entering it into the database system.
- Maintained confidentiality of sensitive client information at all times.
- Answered phone inquiries regarding status of cases or other general questions about the office's services.
- Processed incoming mail related to court cases or other legal matters.
- Prepared reports summarizing the content of case files.
Office Technician
CDCR-SATF
Corcoran
11.2009 - 11.2013
- Managed office correspondence and maintained filing systems for efficient document retrieval.
- Coordinated scheduling and logistics for meetings and departmental events.
- Provided technical support for office equipment and resolved user issues promptly.
- Processed incoming mail and distributed to appropriate staff members efficiently.
- Collaborated with team members to improve office workflow and communication processes.
- Maintained confidentiality of sensitive information in accordance with policies.
Program Technician
DAPO
Visalia
03.2005 - 11.2009
- Managed program documentation and ensured compliance with established guidelines.
- Coordinated communication between departments to facilitate project execution.
- Provided training and support to new staff on program protocols and tools.
- Maintained accurate records for all program-related activities and communications.
- Documented, monitored and maintained program inventory.
- Produced program contracts, forms and documents to obtain required signatures.
- Compiled data from various sources into reports for analysis.
- Organized and maintained digital files and databases of information related to programs.
- Assisted with coordinating programs, including scheduling meetings and maintaining records.
- Attended training sessions to stay up-to-date on program policies and procedures.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
- Received and distributed mail, letters and packages.
- Stocked inventory and ordered office and kitchen supplies.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Education
Some College (No Degree) - Administrative of Justice
College of The Sequoias
Visalia, CASkills
- Case management
- Compliance auditing
- Record keeping
- Community resource networking
- Staff training
- Effective communication
- Time management
- Problem solving
- Team leadership
- Stakeholder engagement
- Data analysis
- Policy implementation
- Complaint handling
- Patience and tolerance
- Client relationship building
- Computer skills
- Multitasking and organization
- Clerical support
- Listening skills
Timeline
Parole Service Associate
CDCR/DAPO @ CSP-COR
01.2019 - Current
Correctional Case Records Analyst
CDCR
12.2016 - 01.2019
Supervisor Case Records Technician
CDCR
04.2015 - 12.2016
Case Records Technician
CDCR
12.2013 - 04.2015
Office Technician
CDCR-SATF
11.2009 - 11.2013
Program Technician
DAPO
03.2005 - 11.2009
Some College (No Degree) - Administrative of Justice
College of The Sequoias