Latasha Reed
Sacramento
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas
04.2022 - 02.2024
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates including responding to alarms and investigating disturbances
- Monitored closed circuit Computer Screens and alarm systems
- Write daily reports every hour
- Using my eyes and ears to make sure anyone that's not supposed to be there
- Answering inbound calls from our valued members and assisting them with their inquiries
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
- Assisting in placing online orders, collecting debit/ credit card information
- Creating online accounts for members, as well as troubleshooting them
Customer Service Representative
Gap
05.2018 - 02.2022
- Answering inbound calls from our value members Assisting them with their inquiries
- Conforms with and abides by all regulations, polices , work procedures, instruction , and all safety rules
- Assisting in placing online orders, collecting debit/ credit cards information
- Creating online accounts for members
- As well as troubleshooting them
Assistance Manger
Domino's pizza
10.2015 - 04.2018
- Perform all duties of the customer services representatives
- Manage anywhere from 3 to 30 employees during your scheduled shift
- Responsible for all store operations
- Greeting customers and taking orders with a smile
- Operating the cash register and collecting payment from customers
- Maintaining cleanliness of restaurant
- Bank runs to drop the bank deposit
Education
High School Diploma -
Luther Burbank High School
Sacramento, CA06.2013
Skills
- Customer service
- Problem resolution
- Call center experience
- Payment processing
- Order processing
- Team development
- Complaint handling
- Customer relations
Certification
- Guard Card, 04/01/23, 04/30/25
- CPR Certification, 02/01/24, 02/28/26
Personal Information
Willing To Relocate: Anywhere
Timeline
Security Officer
Securitas
04.2022 - 02.2024
Customer Service Representative
Gap
05.2018 - 02.2022
Assistance Manger
Domino's pizza
10.2015 - 04.2018
High School Diploma -
Luther Burbank High School
- Guard Card, 04/01/23, 04/30/25
- CPR Certification, 02/01/24, 02/28/26
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