LASITHA TISSERA
Team Member - Customer Service
Vancouver,BC
Summary
A Result oriented, organized, and dependable Retail Banker and Team member at managing multiple priorities with experienced professional with over nine years of experience in conducting Bank and retail front office and back office activities, handling customer transactions, and being dedicated to providing the highest quality of service. In-depth experience in assessing individual needs up-selling and cross-selling solutions to better serve both the customer and employer.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Team Member – Service Counter
Whole Foods Market – Allegro Café
Vancouver, BC
03.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Inventory Associate
WIS International
Vancouver, BC
01.2023 - 03.2023
- Marked stock items with identification tags, electric marking tools, or other labelling equipment
- Maintained inventory count, tracked usage, and documented variances
- Processed and scanned files into electronic databases.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Banking Assistant/Retail Banker
Bank of Ceylon
Colombo, Sri Lanka
03.2013 - 11.2022
- Greeting customers and make them feel safe and value in order to achieve the employer’s short term and long term goals
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Operated cash register for cash, cheques, and credit card transactions with excellent accuracy levels while cross selling bank’s digital products
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Balanced cash drawer daily and resolved discrepancies to provide accurate data of cash flow
- Proceeds RTGS, Telegraphic Transfers, preparing cash orders and bank draft on customer request
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Buying and selling of foreign currencies on customer demand
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Promoted financial products by maintaining excellent service offering knowledge.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
Global Banking and Economics (Post Degree Diploma) - Global Banking And Economics
Douglas College
New Westminster, BC 01.2023 - 12.2023
Bachelor of Science Business Management - Business Management
National School of Business Management
Sri Lanka 01.2011 - 01.2015
Diploma in Applied Banking and Finance - undefined
Institute of Bankers of Sri Lanka
03.2017 - 09.2019
Skills
Cash handling expertiseundefined
Accomplishments
- Achieved Best Employee of the month title more than ten times between years 2019 - 2022.
- Appreciation for participating and organizing the cultural show conducted by the Bank of Ceylon in 2014.
- Volley ball Champions in 2014 and runners up in 2013 at the Bank of Ceylon sport festival.
- Cricket Champions and runners up in year 2008 and 2009 at Annual School games.
References
Achini Peiris, Officer : Human Resource & Administration, Dr. Peter Center (Heath Care Facility), Vancouver, BC, +1 604-354-0175
Volunteer Experience
- Actively engaged in ‘Little Hearts' fundraising project on January 2020.
- One of the members of “BOC Twin Tree” project, aimed at promote tree planting among public.
Timeline
Team Member – Service Counter
Whole Foods Market – Allegro Café
03.2023 - Current
Global Banking and Economics (Post Degree Diploma) - Global Banking And Economics
Douglas College
01.2023 - 12.2023
Inventory Associate
WIS International
01.2023 - 03.2023
Diploma in Applied Banking and Finance - undefined
Institute of Bankers of Sri Lanka
03.2017 - 09.2019
Banking Assistant/Retail Banker
Bank of Ceylon
03.2013 - 11.2022
Bachelor of Science Business Management - Business Management
National School of Business Management
01.2011 - 01.2015
Similar Profiles
LILY DODSONLILY DODSON
Server, Hostess, Cashier at Gourmet’s Market and CaféServer, Hostess, Cashier at Gourmet’s Market and Café
Chloe ShortChloe Short
Team Member at Saccas Fine Foods, CaféTeam Member at Saccas Fine Foods, Café
Carlos Orlando Quintero TorresCarlos Orlando Quintero Torres
Customer Service Manager at Hola Café and MarketCustomer Service Manager at Hola Café and Market