Summary
Overview
Work History
Education
Skills
Accomplishments
References
Volunteer Experience
Languages
Certification
Additional Information
Timeline
Generic

Lasitha Tissera

Vancouver,Canada

Summary

Successful customer service professional and Retail Banker with over nine years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Member – Service Counter

Whole Foods Market
03.2023 - Current
  • Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Operated register to process payments and collect cash payments for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Inventory Associate

WIS International
01.2023 - 03.2023
  • Marked stock items with identification tags, stamps, electric marking tools, or other labelling equipment
  • Maintained inventory count, tracked usage, and documented variances
  • Processed and scanned files into electronic databases

Retail Banker

Bank of Ceylon
03.2013 - 11.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer calls and emails to answer questions about products and services
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data on cash flow.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
  • Executed wire transfers, stop payments and account transfers.
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.

Part Time Retail Assistant

House of Fashion
02.2012 - 09.2014
  • Greeting clients politely; being informed enough to answer queries about merchandise items, prices, and brands, as well as providing promotional information
  • Process daily deliveries, organize and set up a storage area and ensure and merchandise appearance requirements are maintained
  • Performing in Fitting Room tasks, including ensuring the work surface is clean, organized, and has all the required supplies in place, as well as handling customer inquiries
  • Kept drawer balanced by accurately processing cash, credit and debit payments
  • Addressing and resolving customer issues, such as returns and refunds, to promote satisfaction and loyalty
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.

Education

Global Banking and Economics - Banking And Finance

Douglas College
New Westminster, BC
12.2023

Diploma in Applied Banking and Finance -

Institute of Bankers of Sri Lanka
Sri Lanka
09.2019

Bachelor of Science Business Management -

National School of Business Management
Sri Lanka
01.2015

Skills

  • Cash counting
  • Cash handling expertise
  • Sales expertise
  • Customer relationship development
  • Active Listening
  • Food Safety
  • Price Discounting
  • POS system use
  • Teamwork and Collaboration
  • Product promotion
  • Inventory counts
  • Computer Literacy
  • Negotiation Skills
  • Multi-Tasking
  • Equipment Maintenance
  • Quality Inspections
  • Budgeting and finance
  • Training and mentoring

Accomplishments

  • Achieved Best Employee of the month title more than ten times between years 2019 - 2022.
  • Accomplished academic excellence by achieving honour roll in winter, summer semesters and qualifying for Dean’s list in fall semester in 2023 of the Global Banking & Economics Post Degree Diploma at Douglas College.
  • Received recognition for excellent customer service from Whole Foods Market by being the team member of the month in July 2023 and spot light of the month in October 2023.

References

Achini Peiris, Officer : Human Resource & Administration, Dr. Peter Center (Heath Care Facility), Vancouver, BC, +1 604-354-0175

Volunteer Experience

  • Actively engaged in ‘Little Hearts' fundraising project on January 2020.
  • One of the members of “BOC Twin Tree” project, aimed at promote tree planting among public.

Languages

English
Full Professional

Certification

ServSafe Food Handler Certification - StateFoodSafety

Additional Information

Accomplishments

● Achieved Best Employee of the Month title more than ten times between the years 2019 - 2022.

● Accomplished academic excellence by achieving honours roll in winter, and summer semesters and qualifying for Dean’s list in the fall semester in 2023 of the Global Banking & Economics Post Degree Diploma at Douglas College.

● Received recognition for excellent customer service from Whole Foods Market by being the team member of the month in July 2023 and spotlight of the month in October 2023.

Timeline

Team Member – Service Counter

Whole Foods Market
03.2023 - Current

Inventory Associate

WIS International
01.2023 - 03.2023

Retail Banker

Bank of Ceylon
03.2013 - 11.2022

Part Time Retail Assistant

House of Fashion
02.2012 - 09.2014

Global Banking and Economics - Banking And Finance

Douglas College

Diploma in Applied Banking and Finance -

Institute of Bankers of Sri Lanka

Bachelor of Science Business Management -

National School of Business Management

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Lasitha Tissera