LA SHAWN JEANMARIE
Pasadena
Summary
Detail-oriented professional known for strong problem-solving and analytical skills. Experience in real-time monitoring and report generation contributes to enhanced operational efficiency and effective decision-making.
Overview
26
26
years of professional experience
Work History
Reports Associate
AT&T
Tustin
10.2024 - Current
- Conducted real-time monitoring to address call load fluctuations.
- Developed and adjusted schedules to optimize staffing efficiency.
- Generated reports and provided insights to support staff performance.
- Coordinated meetings to ensure timely communication among team members.
- Maintained organized records for quick access and retrieval.
- Analyzed call volumes to inform operational decisions and strategies.
- Managed daily administrative tasks to enhance overall efficiency.
- Performed clerical duties including mail distribution, filing, and supply ordering.
Collection Representative
AT&T
Pasadena
02.2000 - 10.2024
- Managed customer accounts to ensure timely payment collection and reduce delinquency risk.
- Communicated with clients to resolve billing inquiries and disputes effectively.
- Utilized CRM software for tracking account status and documenting interactions.
- Analyzed account histories to identify patterns contributing to delinquency.
- Collaborated with team members to develop enhanced collection strategies.
- Educated customers on payment options and company policies related to collections.
- Assisted representatives with escalated calls as an RD.
- Processed requests for service suspension or disconnection promptly.
- Used BOSS, SORD, CRM, PREMIS and LMOS systems daily.
Education
Some College (No Degree) - Information Technology Management
Western Governors University
Salt Lake City, UTSkills
- Data collection and analysis
- Report generation
- Project management
- Customer service
- Scheduling efficiency
- Communication skills
- Conflict resolution
- Leadership
Timeline
Reports Associate
AT&T
10.2024 - Current
Collection Representative
AT&T
02.2000 - 10.2024
Some College (No Degree) - Information Technology Management
Western Governors University
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