Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOCELYN JAIMES-MANRIQUEZ

Fresno

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Private Investigator Assistant

Appleby & Company, Inc
05.2023 - Current
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
  • Produced professional reports outlining findings of cases, expenses incurred and any important incidents.

General Contractor Assistant

Mayen Builders, Inc
04.2022 - 05.2024
  • Played a key role in meeting tight deadlines through effective time management and prioritization of tasks as a General Contractor Assistant.
  • Improved project efficiency by assisting in the coordination and scheduling of construction tasks.
  • Increased safety on job sites by maintaining clean and organized work areas, reducing potential hazards.

Manager

Crunch Fitness
01.2021 - 04.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Mandated Reporter

Education and Leadership Foundation
01.2019 - 01.2021
  • Educated staff members on identifying signs of abuse or neglect, promoting a culture of vigilance within the organization.
  • Enhanced student comprehension by utilizing various teaching methods tailored to individual learning styles.
  • Improved overall class performance by providing additional support to students during after-school tutoring sessions.

Manager

Juban Yakiniku House
01.2017 - 01.2019
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.

Education

High School Diploma -

Menlo Atherton High School
07.2018

No Degree - Social Work

Fresno City College
Fresno, CA

Bachelor of Arts - Social Work

Fresno State
Fresno, CA
06-2027

Skills

  • Data collection
  • Fraud detection
  • Data collection analysis
  • Executing thorough background investigations
  • Report analysis
  • Team leadership
  • Customer service

Timeline

Private Investigator Assistant

Appleby & Company, Inc
05.2023 - Current

General Contractor Assistant

Mayen Builders, Inc
04.2022 - 05.2024

Manager

Crunch Fitness
01.2021 - 04.2022

Mandated Reporter

Education and Leadership Foundation
01.2019 - 01.2021

Manager

Juban Yakiniku House
01.2017 - 01.2019

High School Diploma -

Menlo Atherton High School

No Degree - Social Work

Fresno City College

Bachelor of Arts - Social Work

Fresno State

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JOCELYN JAIMES-MANRIQUEZ