LARNELL ARMSTRONG
San Lorenzo
Summary
Dedicated professional with strong customer service and team supervision skills. Proven ability to enhance workflows and improve customer satisfaction through effective collaboration and process improvements.
Overview
12
12
years of professional experience
Work History
HEAD CLERK/KEY HOLDER
PAK-N-SAVE
Oakland
04.2023 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Assisted customers with inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with management to implement process improvements for better efficiency.
Shift Leader
BEVMO
Oakland
04.2020 - 11.2025
- Supervised team members to ensure efficient store operations and customer service.
- Assisted general manager with operations game plan and company initiatives implementation.
- Utilized POS systems efficiently for order processing and inventory management.
Taxi Driver
UBER
Oakland
03.2014 - 04.2020
- Navigated city streets efficiently to transport passengers safely.
- Communicated effectively with passengers to ensure satisfaction during rides.
- Managed vehicle maintenance and cleanliness to uphold company standards.
- Used GPS technology to determine optimal routes for timely arrivals.
- Assisted passengers with luggage and special needs for convenience.
- Monitored traffic conditions and adjusted routes as necessary for efficiency.
- Greeted customers and provided assistance with luggage.
Education
High School Diploma -
OAKLAND TECNICAL
4351 BROADWAY OAKLAND CA.06-1987
Skills
- POS system management
- transaction processing
- customer service
- team supervision
- process improvement
- inventory management
- Reliability
- Professional demeanor
References
References available upon request.
Timeline
HEAD CLERK/KEY HOLDER
PAK-N-SAVE
04.2023 - Current
Shift Leader
BEVMO
04.2020 - 11.2025
Taxi Driver
UBER
03.2014 - 04.2020
High School Diploma -
OAKLAND TECNICAL