Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anita Anjum

Langley,BC

Summary

Customer-focused professional with over a year of retail experience, exceptional interpersonal and communication skills, and a strong work ethic. Adept at thriving in fast-paced environments, resolving customer issues, and completing tasks with minimal supervision. Seeking to leverage my skills in a role that supports community engagement and offers opportunities for ongoing development.

Overview

11
11
years of professional experience

Work History

Supervisor/Key Holder/Department Head

Giant Tiger
Brampton, Ontario
07.2018 - 10.2021
  • Processed 50+ transactions per shift including return/exchange, lottery and tobacco using a POS system with 100% accuracy, actively keep up to date on promotions, sales, and membership deals
  • Lead e-commerce tasks by efficiently completing 25+ online orders per shift using the Kibo e-commerce system
  • Effectively collaborated with other members in the seasonal and grocery departments to organize and arrange products and objects according to planograms, steadily replenish inventory on a weekly basis, exceeding the firm’s profit margins for the 2018-2021 fiscal years
  • Operate cross-functionally with 4 teams to supervise 60+ customer inquiries and concerns both in-store and via phone per shift in a professional and informational manner

Teaching IELTS

Success Avenue Limited
Bangkok, Thailand
12.2015 - 12.2017
  • Successfully prepared and delivered comprehensive IELTS lessons to a diverse group of students, resulting in a significant improvement in their test scores.
  • Developed and implemented tailored lesson plans to address individual student weaknesses and strengths, leading to a higher pass rate.
  • Conducted regular mock tests and provided detailed feedback, helping students to understand and rectify their mistakes. Maintained a high student retention rate by creating a positive and engaging learning environment.

Teacher

Wichutit Bilingual School
Bangkok, Thailand
01.2014 - 12.2016
  • Plan and implement learning processes, projects and assignments
  • Set-up different learning programs that have helped in the bilingual education of students
  • Evaluate the learning progress of students and analyze the scope for improvement
  • Work in tandem with colleagues, instructors, supervisors and other staff requirements
  • Engaged in counseling students and understanding their psychology.
  • Developed and implemented innovative assessment strategies to measure language proficiency in both languages, enhancing the effectiveness of the bilingual education program.

Internal Admission Officer

Superior Group of Collages LAHORE, PAKISTAN
Lahore, Pakistan
02.2013 - 12.2013
  • Assisted in the admissions process, successfully managing the documentation and processing of numerous student applications.
  • Provided accurate and timely information to prospective students and their families, improving their understanding of the admission requirements and processes.
  • Coordinated with various departments to streamline the admission procedures, resulting in a more efficient and effective workflow.

ACCOUNT SUPERVISOR

Interflow Communication Pvt. Ltd
01.2011 - 01.2013
  • Day to day responsibilities include cultivating and nurturing strong working relationships with clients, developing effective marketing strategies, planning and executing campaigns
  • Day-to-day management of advertising campaigns to stay within budget requirements
  • Serve as liaison between client and all internal departments for the tactical execution of all campaigns
  • Provide regular status reports to Account Director and Client regarding the status of all key initiatives.

Education

Bachelor of Commerce -

University of the Punjab, Pakistan
01.2008

Skills

  • Proficiency in presentation / POS system skills
  • Excellent Communication
  • Administrative Support
  • Cash Management
  • Multi-tasking and time management
  • Work under pressure
  • Adaptability and Self-Motivation
  • Collaboration and teamwork
  • Records Management
  • Creativity and Innovation
  • Problem solving

Languages

Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
English
Full Professional

Timeline

Supervisor/Key Holder/Department Head

Giant Tiger
07.2018 - 10.2021

Teaching IELTS

Success Avenue Limited
12.2015 - 12.2017

Teacher

Wichutit Bilingual School
01.2014 - 12.2016

Internal Admission Officer

Superior Group of Collages LAHORE, PAKISTAN
02.2013 - 12.2013

ACCOUNT SUPERVISOR

Interflow Communication Pvt. Ltd
01.2011 - 01.2013

Bachelor of Commerce -

University of the Punjab, Pakistan

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Anita Anjum