Larizza Lacson
Grande Prairie,Alberta
Summary
Motivated Customer Service offering dedication and skill to keep foodservice operations thriving and expanding in even most challenging market conditions. Proven manager with over 1 years of related experience and excellent training abilities. Works well under pressure to meet high-volume demands.
Overview
3
3
years of professional experience
Work History
Night Auditor
Grand Inn & Residence
12.2022 - Current
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Restaurant Supervisor
All Day Grill
11.2020 - 01.2022
- Monitored floor volume and assisted with seating, serving and communication to maintain coverage and guest satisfaction
- Inspected kitchen and dining areas to verify sanitation compliance and delivered safe, healthy and friendly work environment
- Met with guests informally during meals or upon departure to obtain feedback on food and beverage quality, service levels and overall satisfaction
- Resolved customer issues with tactful communication and creative solutions
- Maintained consistent menu quality by negotiating favorable pricing
Gas Station Cashier
Anup Kumar Sharma and Sons ltd
10.2020 - 02.2021
- Balanced cash register and generated reports for credit and debit sales to accurately track revenue
- Carded customers for age-restricted products to comply with federal law and company standards
- Maintained clean and organized sales floor to promote excellent store appearance and meet and exceed customer expectations
- Promoted excellent customer service by greeting and acknowledging patrons and driving expeditious check-out experiences
- Completed transactions, handled money responsibly and maintained accuracy of point of sale purchases to facilitate operations.
Fast Food Crew Member
Mcdonald Restaurant
05.2020 - 10.2020
- Used effective selling techniques to promote restaurant's products
- Cleaned and sanitized work areas, equipment and utensils to prevent cross- contamination
- Cleaned and disinfected food preparation areas, workstations and equipment
- Utilized POS systems accurately to ring up customer orders
- Counted cash drawer and reconciled money with transaction records.
Education
Diploma - Hospitality Management, Communication Arts
Arbutus College
Bachelor - Hospitality Management
Laguna State Polytechnic Univercity
Skills
- Customer service Staff training
- Problem resolution Hospitality
- Front of house operations Manage cash register
- Maintain records Food safety
- Training and development
- Charge Posting
- Office Supervision
- Time Management
Timeline
Night Auditor
Grand Inn & Residence
12.2022 - Current
Restaurant Supervisor
All Day Grill
11.2020 - 01.2022
Gas Station Cashier
Anup Kumar Sharma and Sons ltd
10.2020 - 02.2021
Fast Food Crew Member
Mcdonald Restaurant
05.2020 - 10.2020
Diploma - Hospitality Management, Communication Arts
Arbutus College
Bachelor - Hospitality Management
Laguna State Polytechnic Univercity
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