Larissa Wu
Burnaby,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
11
11
years of professional experience
Work History
Lobby Experience Representative
Science World
09.2024 - Current
Retail Stand Lead
Fanatics
02.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases during sporting events and concerts
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a positive, professional demeanor at all times, even in challenging situations; consistently provided exceptional service to guests while overseeing stand operations.
- Arranged and displayed merchandise to promote sales.
- Perform other duties as requested by management
Sales Associate
Science World
05.2018 - Current
- · Managed, counted, verified, and reconciled daily cash register sales (Profitek); selling movie tickets (ATMS – Advanced Ticketing Management System).
- · Support, monitor and fulfill any online orders (Shopify)
- · Assisted customers in person and via telephone
- · Ensured regular stocking of all supplies and food materials
- · Performed various opening and closing duties
- · Served customer food orders in a timely and courteous fashion.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Retail Sales Associate
Fanatics
02.2017 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases during sporting events and concerts
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- · Assisted the company by working at the stadium and warehouse as needed
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
- · Arranged and displayed merchandise to promote sales.
- · Perform other duties as requested by management
Retail Sales Associate
Canucks Sports & Entertainment
12.2017 - 09.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Server
Georgia Strait Event Services Ltd
04.2016 - 10.2016
- Maintained full knowledge of menu selections and made recommendations when requested.
- Prepared and served drinks to guests during outdoor concerts and other events
- Ensured a clean and organized work area
Cashier
Aramark
10.2013 - 07.2014
- Restocked and organized merchandise in display refrigerators.
- Used POS system to enter orders, process payments and issue receipts.
- Addressed customer needs and made product recommendations to increase sales.
- Served food and beverages to all customers
Education
GED -
Brentwood Continuing Education Center
Burnaby, BC06.2012
High School Diploma -
Burnaby South Secondary School
Burnaby, BC06.2011
Skills
Bilingual: English and Cantonese
Good interpersonal and customer service skills
Extensive cash register operations experience
Excellent multi-tasker
Additional Information
References Available Upon Request
Timeline
Lobby Experience Representative
Science World
09.2024 - Current
Retail Stand Lead
Fanatics
02.2023 - Current
Sales Associate
Science World
05.2018 - Current
Retail Sales Associate
Canucks Sports & Entertainment
12.2017 - 09.2018
Retail Sales Associate
Fanatics
02.2017 - 02.2023
Server
Georgia Strait Event Services Ltd
04.2016 - 10.2016
Cashier
Aramark
10.2013 - 07.2014
GED -
Brentwood Continuing Education Center
High School Diploma -
Burnaby South Secondary School
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