Summary
Overview
Work History
Education
Skills
Professional Accomplishments
Timeline
Generic

LARISSA ADAMS

Winnipeg,MB

Summary

Operational leader with a strong record in enhancing organizational efficiency and sustainability through strategic, data-driven initiatives. Skilled at aligning technical and business objectives, leading change, and building high-performing, cross-functional teams. Known for clear executive communication and building strong stakeholder relationships to support long-term goals. Committed to continuous improvement and operational excellence with a focus on sustainable, impactful solutions.

Overview

13
13
years of professional experience

Work History

BUSINESS SYSTEMS MANAGER

Scootaround
10.2023 - Current
  • Led technology solutions implementation to enhance operational efficiency and process effectiveness.
  • Developed and executed streamlined business processes using Lean Six Sigma methodologies.
  • Managed cross-functional collaboration to align systems with business objectives.
  • Oversaw CRM systems integration and ensured data integrity for informed decision-making.
  • Coordinated with stakeholders to implement change management strategies.
  • Communicated insights and strategic recommendations to executives.
  • Mentored and developed a high-performing team, promoting a collaborative environment focused on achieving operational excellence.

BUSINESS ANALYST

Rogers Communications (Formerly Shaw)
04.2021 - 10.2023
  • Collaborated with Executives to streamline processes, enhance team efficiency, and ensure compliance with audit requirements.
  • Assessed and improved system adoption by analyzing platform behavior KPIs, conducting surveys, and organizing targeted focus groups.
  • Established feature prioritization processes in partnership with enablement teams, delivering high-impact improvements that boosted user adoption.
  • Led rebranding efforts for the BI Tableau reporting catalogue, optimizing 20+ reports for usability and strategic insights.
  • Acted as Scrum Master, organizing all scrum ceremonies, including Sprint Planning, Daily Stand-ups, and Retrospectives, to maintain alignment and agility.
  • Developed and maintained comprehensive training content. Including: Vyond videos, Step-by-Step knowledge articles, and FAQs

INBOUND SALES & CUSTOMER ACCOUNT SPECIALIST

Rogers Communications (Formerly Shaw)
09.2018 - 04.2021
  • Provided impactful feedback through software pilots and focus groups
  • Utilized change management tactics to ease department-wide transitions
  • Reduced churn and increased recurring revenue through building stellar repertoire with customers
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

STORE MANAGER

Sheer Essentials Lingerie & Swimwear
07.2016 - 07.2018
  • Acquired a thorough understanding of fashion trends and updated merchandise in accordance with them
  • Created self-led training modules to enhance employee bench strength, focusing on customer needs
  • Promoted positive workplace culture that drove customer satisfaction and performance.

ADMINISTRATIVE ASSISTANT

Sun Life Financial
07.2014 - 10.2015
  • Arranged appointments for a Financial Advisor by communicating with leads via email and phone
  • Networked at local events, connecting with potential clients and collecting CASL-compliant consent
  • Performed various administrative tasks such as completing, filing, and faxing paperwork.

DISTRICT TRAINER

Starbucks Coffee Company
04.2012 - 07.2014
  • Facilitated hands-on training for newly hired employees across the district
  • Increased revenue through personalized customer recommendations
  • Achieved a Quality Assurance Audit score of 98% by coordinating store maintenance tasks and establishing a routine with colleagues.

Education

Product Management Sprint -

The Commons
09.2022

Skills

  • Strategic Planning and Execution
  • Operational Efficiency and Excellence
  • Process Improvement and Optimization
  • Team Leadership and Development
  • Change Management (Prosci ADKAR)
  • Technology and Systems Development and Oversight
  • Data Analysis and KPI Development
  • Project Management
  • Stakeholder Management and Engagement

Professional Accomplishments

  • Salesforce Adoption: While leading the OCM strategy, through establishing value and prioritizing features that were impactful to users, increased platform adoption by 96%
  • Agile Development Leadership: Achieved 99% Sprint planning accuracy
  • Recurring Revenue and Mentorship: Hosted four weekly coaching sessions, resulting in a recurring revenue increase of 58%

Timeline

BUSINESS SYSTEMS MANAGER

Scootaround
10.2023 - Current

BUSINESS ANALYST

Rogers Communications (Formerly Shaw)
04.2021 - 10.2023

INBOUND SALES & CUSTOMER ACCOUNT SPECIALIST

Rogers Communications (Formerly Shaw)
09.2018 - 04.2021

STORE MANAGER

Sheer Essentials Lingerie & Swimwear
07.2016 - 07.2018

ADMINISTRATIVE ASSISTANT

Sun Life Financial
07.2014 - 10.2015

DISTRICT TRAINER

Starbucks Coffee Company
04.2012 - 07.2014

Product Management Sprint -

The Commons

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LARISSA ADAMS