LaRae Davies

Working in the Marine Service Industry as a core member of a cohesive ROV team working onshore and offshore, conducting a wide range of ROV operations and keeping ROV mechanical systems in excellent working condition. Providing regular upgrades to all ROV systems and performing planned maintenance to the facility and warehouse equipment.

Experienced in the following tasks

• Structural inspection including NDT (Non-Destructive testing), CP (Cathodic Protection), UT (Ultrasonic Thickness), FMD (Flooded Member Detection)
• Pipeline surveys
• Subsea asset inspection and intervention
• Subsea construction
• Sonar surveys
• Scour surveys
• Piloting / co piloting
• Pre & post dive checks
• Regular maintenance of hydraulic & mechanical systems
• Wet storage of materials
• Rope Handling
• Knots
• Lashing on a vessel
• Local tides and marine hazards & weather conditions
• General vessel maintenance

Clients

• Exxon Mobil, IT

ROV Systems

• FMV 40,
• Cougar XT Custom
• Videoray Pro4,
• Seamor Chinook

Working as a pilot on the ROV offshore team conducting a detailed seabed survey

Clients

• Equinor, Fugro

ROV Systems

• Saab Seaeye Lynx

Maersk Detector

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Responsible for the maintenance of onshore and offshore fleet equipment

• Documented all maintenance activities and kept accurate records for future reference if needed.
• Increased efficiency of maintenance tasks by implementing preventive measures and routine inspections.
• Contributed to positive working environments by maintaining clean facilities free from hazards.
• Enhanced workplace safety by identifying potential hazards and implementing corrective actions in a timely manner.
• Improved equipment lifespan through regular servicing, cleaning, and optimization of performance settings.
• Reduced repair costs by accurately diagnosing issues and promptly performing necessary repairs.
• Assisted in the development of maintenance schedules, ensuring optimal allocation of resources and minimal disruption to operations.
• Developed strong relationships with coworkers and other departmental personnel to foster cross-functional collaboration.
• Operated varied hand and power tools to complete repairs.
• Inspected and maintained equipment to keep items in top working condition.
• Followed safety protocols to minimize workplace accidents.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Performed preventive maintenance and repairs on various types of equipment.
• Replaced worn or broken parts on machines and equipment.