Lara Saegh
Laval,QC
Summary
Always ready to learn, grow and improve in the workforce environment. Rapid ability to grasp new concepts and apply problem-solving skills. Ready to utilize and improve customer service skills in position.
Overview
6
6
years of professional experience
Work History
Shift Leader Manager
Fresh MTL
08.2021 - 11.2024
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory levels for optimal stock availability.
- Built relationships with customers and managed accounts to drive revenue and profit.
Food Service Worker
Fresh Mtl
08.2021 - 11.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality.
- Developed and maintained positive relationships with customers to enhance service.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register and managed transactions efficiently.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the environment as needed.
Cashier
Fresh Mtl
08.2021 - 11.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted transaction issues and resolved customers complaints leading to improve customer relations and maintain loyalty.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service
Wellness Store
06.2021 - 12.2024
- Delivered superior customer service and handles client requests.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Reviewed customer feedback to determine strategies for improving customer service.
- Implemented strategies to increase satisfaction.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Babysitting/Private Nanny
Private Employer
06.2019 - 03.2021
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Organized games and activities using arts and crafts to support learning and verbal skills.
- Planned activities that provides children's physical, emotional, and social development.
Education
High School Diploma -
CDC Vimont
Vimont, QC08-2020
Skills
- Trilingual
- Sales, marketing and ustomer service
- Provide attention and care to obtain and maintain customers satisfaction
- Maintain and increase customer relations and loyalty
- Able to adapt to environement while remaining efficent and organized
- Efficent and rapid problem solving
Languages
English
Native or Bilingual
French
Full Professional
Armenian
Native or Bilingual
Timeline
Shift Leader Manager
Fresh MTL
08.2021 - 11.2024
Food Service Worker
Fresh Mtl
08.2021 - 11.2024
Cashier
Fresh Mtl
08.2021 - 11.2024
Customer Service
Wellness Store
06.2021 - 12.2024
Babysitting/Private Nanny
Private Employer
06.2019 - 03.2021
High School Diploma -
CDC Vimont
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