Lara Goins
Atascadero
Summary
Dynamic Shift Manager at Planet Fitness with proven problem-solving skills and a strong ability to train and mentor teams. Expertise in cash handling and inventory control, enhancing overall performance and customer satisfaction. Known for energetic service and effective communication, consistently delivering high-quality experiences in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Manager
Planet Fitness
01.2023 - 02.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Tracked receipts, employee hours, and inventory movements.
Bartender
Raconteur Room
03.2021 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Cashier
Rite Aid
06.2014 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waitress/ Server
Cocos Restaurant
09.2011 - 05.2014
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
No Degree - General Education
Cuesta College
San Luis Obispo, CA09-2004
High School Diploma -
Morro Bay High School
Morro Bay06-2003
Skills
- Cash handling
- Menu memorization
- Changing beer kegs
- Food preparation
- Bar restocking
- Opening and closing procedures
- Energetic and enthusiastic
- Inventory control
- Payment processing
- Flexible schedule
- Hiring and recruiting
- Liquor restocking
- Beverage making
Certification
RBS Certification
Timeline
Shift Manager
Planet Fitness
01.2023 - 02.2025
Bartender
Raconteur Room
03.2021 - 04.2024
Cashier
Rite Aid
06.2014 - 08.2020
Waitress/ Server
Cocos Restaurant
09.2011 - 05.2014
No Degree - General Education
Cuesta College
High School Diploma -
Morro Bay High School
Similar Profiles
Cody Nidlund EckCody Nidlund Eck
Master Trainer at Texas Family Fitness/Planet FitnessMaster Trainer at Texas Family Fitness/Planet Fitness
Valinda Clemons-ElderValinda Clemons-Elder
Shift Manager at Epic Fitness Group Planet FitnessShift Manager at Epic Fitness Group Planet Fitness
RACHELLE SCARBORRACHELLE SCARBOR
Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)
Mandy HeierMandy Heier
TRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERSTRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERS
Bella ValentineBella Valentine
Ravine Water Park at SteveRavine Water Park at Steve