Lara Esmarialino
Scarborough,ON
Overview
8
8
years of professional experience
Work History
Cleaning Supervisor
jeras cleaning company
Scarborough , ON-Ontario
12.2023 - Current
- Prepared work schedules for associates to promote proper staffing levels.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Maintained records of completed tasks including work orders and time sheets.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Explained goals and expectations required of trainees.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Reported damage or theft of hotel property to management.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
Cleaners
toronto maintenance Ltd
Mississauga, Ontario
09.2022 - 12.2023
- Dusted furniture, machines or equipment.
- Notified managers of repair needs or additions to building operating systems.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Washed windows both inside and outside of the facility.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Cashier Trainer
jolibee incorporation
Las Pinas, Philippines
01.2021 - 06.2022
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Answered customer questions and provided store information.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Food Attendant
queensland cattering
Las Pinas , Philippines
03.2017 - 03.2019
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cleared tables after customers were finished eating meals.
- Set tables for upcoming meals by following food service guidelines.
- Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
- Displayed prepared foods attractively on trays or plates according to set standards.
- Maintained cleanliness of work area by sweeping, mopping, and wiping down surfaces.
Education
Bachelors of Education - Elementary Education
Universal College of Paranque
Philippines06-2015
High School Diploma -
Gatchalian Annex
Philippines04-2015
Some College (No Degree) - Dental Assistant Level 1
Medix College
ScarboroughSkills
- Work scheduling
- Inventory management
- Customer service
- Employee training
- Task delegation
- Performance evaluation
- Complaint resolution
References
References available upon request.
Timeline
Cleaning Supervisor
jeras cleaning company
12.2023 - Current
Cleaners
toronto maintenance Ltd
09.2022 - 12.2023
Cashier Trainer
jolibee incorporation
01.2021 - 06.2022
Food Attendant
queensland cattering
03.2017 - 03.2019
Bachelors of Education - Elementary Education
Universal College of Paranque
High School Diploma -
Gatchalian Annex
Some College (No Degree) - Dental Assistant Level 1
Medix College