LARA BOUTROS
Winnipeg
Summary
Highly motivated university student with 4+ years of experience in customer service. Adept at managing multiple tasks simultaneously and with a high degree of accuracy. Known for a strong analytical mindset, critical thinking and quick decision-making, with a creative approach to problem-solving. Proven track record of delivering measurable results, namely increasing customer satisfaction. Exceptional interpersonal and communication skills, with the ability to cultivate and maintain valuable client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Able to manage rushes independently while managing multiple tasks, and in team environment.
- Brainstormed with manager business plans to increase customer satisfaction.
- Created drinks with a high degree of accuracy.
- Listened carefully to customer requests and created personalized, delicious beverages in creative and innovative way.
Social Media Manager
@YoursTrulySalma
09.2022 - 12.2022
- Increased customer engagement through social media.
- Monitored online presence of the company's brand to engage with users and strengthen customer relationships.
- Brainstormed marketing content such as blogs, promotional materials, and advertisements for social media.
- Researched brands that align with customer and communicated with them for potential collaborations.
Crew Member
Booster Juice
05.2020 - 09.2021
- Displayed multitasking while running store independently during closes.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Lead coworkers to streamline processes to better serve customers.
Author
Scribblr
09.2018 - 05.2021
- Researched and wrote original content for the Scribblr, a published collection of student work.
- Presented work orally at a viewing in McNally Robinson
- Provided writing support for various projects in the club.
- Incorporated review comments and corrections into existing documentation.
Mentor
Big Brothers Big Sisters
09.2018 - 02.2021
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- Regularly assessed progress and provided feedback to support continued development.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
Education
BBA - Business Analytics
Asper School of Business
Winnipeg, MB05.2025
High School Diploma -
Fort Richmond Collegiate
Winnipeg, MB06.2021
Skills
- Leadership
- Able to Work Independently
- Written Communication Skills
- Oral Communication Skills
- Accuracy
- Multitasking Skills
- Creative and Innovative Mindset
- Strong Initiative
- Excellent Work Ethic
- Team Player
- Fluent in Arabic
- Excellent Memory
Certification
- Digital Marketing, Google - 2022
Languages
Arabic
Native or Bilingual
Timeline
Social Media Manager
@YoursTrulySalma
09.2022 - 12.2022
Barista
Starbucks
09.2021 - Current
Crew Member
Booster Juice
05.2020 - 09.2021
Author
Scribblr
09.2018 - 05.2021
Mentor
Big Brothers Big Sisters
09.2018 - 02.2021
BBA - Business Analytics
Asper School of Business
High School Diploma -
Fort Richmond Collegiate
Similar Profiles
Kenia HernandezKenia Hernandez
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Munender SinghMunender Singh
Regional Truck Driver at Trans can Bulk LogisticRegional Truck Driver at Trans can Bulk Logistic