Dynamic security professional with extensive experience at Inter-Con Security Systems Inc., excelling in incident management and conflict resolution. Proven ability to train teams and maintain safety through proactive communication and teamwork. Skilled in electronic health records and committed to delivering exceptional customer service in high-pressure environments.
Personable and reliable, with strong sense of responsibility and dedication to safety. Understanding of security protocols and emergency response procedures, combined with proficiency in communication and coordination. Prepared to enhance site security and ensure effective incident management.
Overview
Work History
Security Dispatcher
Inter-Con Security Systems Inc.
Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Promoted teamwork among colleagues by proactively assisting others when needed.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Security Guard
Service Pro Security
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Responded to emergencies promptly, ensuring the safety of all individuals on site.
Security Guard
Allied Universal Security Services
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Examined doors, windows and gates to verify security.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Crime Analysis/ Data Entry
Richmond Police Department
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Performed data entry tasks accurately, maintaining up-to-date databases for future reference.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Managed filing system, entered data and completed other clerical tasks.
Nurse
IHSS Public Authority
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed routine wound care and dressing changes on schedule.
Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Education
High School Diploma - Basic Academics
People’s High School
Vallejo, CA
2001
Certificate - Liberal Arts
Contra Costa College
San Pablo, CA
2008
Certificate - Computer Operations
Regional Occupational Center
Concord, CA
2010
Bachelors - Healthcare Management
University of Phoenix
Tempe, AZ
Skills
Patient care
Electronic health records
Health information management
Customer service
Communication skills
Problem solving
Conflict resolution
Incident reports
Teamwork and collaboration
Multitasking efficiency
Timeline
Security Dispatcher
Inter-Con Security Systems Inc.
Security Guard
Service Pro Security
Security Guard
Allied Universal Security Services
Crime Analysis/ Data Entry
Richmond Police Department
Nurse
IHSS Public Authority
High School Diploma - Basic Academics
People’s High School
Certificate - Liberal Arts
Contra Costa College
Certificate - Computer Operations
Regional Occupational Center
Bachelors - Healthcare Management
University of Phoenix
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Russell ColemanRussell Coleman
Training Manager at Inter-Con Security Systems, Inc.Training Manager at Inter-Con Security Systems, Inc.